Bilingual Health Insurance Customer Advocate

Triple-S

Guaynabo (PR)

On-site

USD 34,000 - 52,000

Full time

14 days+

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Job summary

Triple-S is seeking a detail-oriented professional to support health services underwriting, renewals and claims processing. The role involves handling customer requests, processing transactions, and coordinating with multiple departments to resolve cases.

Bilingual English/Spanish abilities are valuable for drafting responses and interacting with diverse clients. Qualifications include an Associate's Degree in Business Administration or Marketing, or equivalent experience with at least 1 year in

Qualifications

Associate degree or equivalent with relevant work experience in health services/underwriting support.
Strong communication and problem-solving abilities; bilingual in English and Spanish.
Experience with handling customer requests and documentation is a plus.

Responsibilities

Support health services underwriting, renewal and claims processes under supervision.
Assist customers visiting or calling to handle product requests and policy health coverage.
Process petitions, payments, maintenance, refunds, claims, letters, activations, cancellations, pharmacy actions and grievances.
Investigate and resolve customer requests by coordinating with other departments.
Draft documents in English and Spanish in response to requests when required.