Bilingual Inbound CSR I – Health Insurance (On-Site)

GuideWell; San Antonio (TX); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

Paid time off

Job summary

GuideWell's WebTPA division in San Antonio, TX is seeking a Customer Service Representative to handle inbound calls from providers and members. You will resolve questions about benefits, claims, and eligibility and document each call to maintain accurate records.

This is a full-time, on-site role with a training period and a quarterly bonus program. The position requires 0-1 years of related experience, HS diploma or GED, and proficiency in Word, Excel and Outlook.

Qualifications

• 0-1 years related work experience.
• Inbound call center experience in health insurance industry.
• High school diploma or GED.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are required.

Responsibilities

• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics: Average monthly AUX time, average monthly hold time, average monthly staff time, average monthly talk time, average monthly quality.
• Handle call backs and escalations as necessary.

Skills

Inbound call center experience

Excellent verbal communication

Excellent written communication

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

GuideWell's WebTPA division in San Antonio, TX is seeking a Customer Service Representative to handle inbound calls from providers and members. You will resolve questions about benefits, claims, and eligibility and document each call to maintain accurate records.

This is a full-time, on-site role with a training period and a quarterly bonus program. The position requires 0-1 years of related experience, HS diploma or GED, and proficiency in Word, Excel and Outlook.