Bilingual Health & Human Services Case Manager II

Delaware LLC; Delaware; On-site; USD 40,000 - 60,000; Part time

Job summary

Delaware's Department of Health and Social Services (DHSS) seeks a Health/Human Service Case Manager II to provide comprehensive case management, conduct assessments, develop service plans, and coordinate resources to support client stability. The role emphasizes bilingual communication for equitable access and collaboration with internal teams and community partners.

The position requires experience in case management, understanding regulations, and using information systems to document and

Qualifications

• Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs.
• Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months' experience in narrative report writing.

Responsibilities

• Interviews client, family, or professional sources to determine the client’s needs for health and human services.
• Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions.
• Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency.
• Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.
• Establishes effective working relationships with clients, family, community, and professional sources.
• Provides guidance and relevant information to connect clients with needed services.
• Provides information and case coordination on-site, via email or telephone to individuals or groups.
• Sends responses to inquiries regarding services for clients, family, community, and government agencies.

Skills

Bilingual Spanish

Communication

Documentation

Job description

Delaware's Department of Health and Social Services (DHSS) seeks a Health/Human Service Case Manager II to provide comprehensive case management, conduct assessments, develop service plans, and coordinate resources to support client stability. The role emphasizes bilingual communication for equitable access and collaboration with internal teams and community partners.

The position requires experience in case management, understanding regulations, and using information systems to document and