Impactful Health & Human Service Case Manager

DelDOT; Milford (DE); On-site; USD 52,000 - 72,000; Full time

Job summary

Department of Health and Social Services (DHSS) in Delaware seeks a Health/Human Service Case Manager II to determine initial and ongoing eligibility for SNAP, Medical Assistance, CHIP, childcare, GA, and TANF. You will work with TANF and SNAP vendors and reference related services.

You will counsel clients, manage cases, and refer for additional services; use automated systems to track data and communicate with diverse communities.

Qualifications

• Six months' experience in case management, including planning and evaluating options.
• Six months' experience in making recommendations for treatment or eligibility.
• Six months' experience interpreting laws, rules, and procedures.
• Six months' experience using an automated information system.
• Six months' experience in narrative report writing.

Responsibilities

• Interviews client, family, or professional sources to determine the client’s needs for health and human services.
• Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions.
• Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.
• Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.
• Establishes effective working relationships with clients, family, community, and professional sources.
• Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
• Provides information and case coordination on-site, via email or telephone to individuals or groups.
• Supplies information and responses to inquiries regarding services for clients, family, community, and government agencies.
• May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Skills

Case management

Policy interpretation

Data entry

Interpersonal communication

Tools

Automated information systems

Job description

Department of Health and Social Services (DHSS) in Delaware seeks a Health/Human Service Case Manager II to determine initial and ongoing eligibility for SNAP, Medical Assistance, CHIP, childcare, GA, and TANF. You will work with TANF and SNAP vendors and reference related services.

You will counsel clients, manage cases, and refer for additional services; use automated systems to track data and communicate with diverse communities.