Bilingual Health Experience Specialist - Onsite

UnitedHealthcare; Sugar Land (TX); On-site; USD 60,000 - 107,000; Full time

Job summary

UnitedHealthcare is seeking a Bilingual Sanitas Experience Specialist to serve onsite at Sugar Land clinics, providing high-touch member and provider support and strengthening the UHC-Sanitas partnership. This role requires English and Spanish fluency and involves assisting with eligibility, benefits, claims, and provider access.

The position is full-time, onsite, with typical business hours and is based in Sugar Land, TX.

Qualifications

• High School Diploma / GED or equivalent work experience.
• Must be 18 years of age or older.
• 2+ years of healthcare, health plan operations, member service, provider service, clinic operations, or related experience.
• Experience working directly with customers, members, patients, providers, or external partners.
• Knowledge of healthcare benefits, eligibility, claims, referrals, or authorization processes.
• Problem-solving and issue resolution skills.
• Ability to work independently with minimal supervision.
• Must be able to work at the location in the job description.
• Bilingual fluency in English and Spanish.
• Ability to work full time during standard business hours.

Responsibilities

• Serve as the onsite UnitedHealthcare representative within assigned Sanitas clinics.
• Assist members with eligibility, benefits, claims, billing, provider access, referrals, authorizations, and other plan-related questions.
• Resolve member issues at the point of care whenever possible.
• Coordinate with internal UnitedHealthcare teams to manage and resolve member escalations.
• Educate members on health plan resources, digital tools, and support services.
• Support community outreach, enrollment events, and broker activities as needed.
• Partner with clinic staff and providers to resolve operational issues affecting patient care and administrative processes.
• Coordinate with UnitedHealthcare teams to facilitate timely issue resolution.
• Track and communicate trends, risks, and opportunities impacting member and provider experiences.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Independent work

Healthcare experience

Education

High School Diploma / GED

Job description

UnitedHealthcare is seeking a Bilingual Sanitas Experience Specialist to serve onsite at Sugar Land clinics, providing high-touch member and provider support and strengthening the UHC-Sanitas partnership. This role requires English and Spanish fluency and involves assisting with eligibility, benefits, claims, and provider access.

The position is full-time, onsite, with typical business hours and is based in Sugar Land, TX.