Bilingual German-English Customer Support... - 5CA

Infostud Group; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work

Training & resources

Global team culture

Job summary

5CA is seeking a Customer Support Agent to deliver service for multinational Consumer electronics and E‑commerce brands from a remote home office. You’ll engage customers by email, live chat, social media and phone, and you will troubleshoot issues to help them quickly.

You will participate in assisted training to improve your skills and support our clients across 80+ countries, using German (C1) and English (B2) to communicate effectively.

Qualifications

• German language level C1 or higher.
• English level B2 or higher.
• Interest in e-commerce, consumer electronics and customer satisfaction.
• Willingness to work with new technologies and products.
• Fast learner with initiative and troubleshooting skills.
• Dedicated quiet workspace located at home.
• Experience in customer service is a plus (optional).

Responsibilities

• Provide customer service via email, live chat, social media and phone.
• Troubleshoot customer issues calmly and effectively.
• Participate in assisted training to improve support skills.
• Support international clients and adapt to multiple channels.

Skills

German (C1)

English (B2)

E-commerce interest

Troubleshooting

Fast learner

Dedicated workspace

Customer service (optional)

Job description

As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You'll be on the front line talking to customers via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers.

About You

• You speak German at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
• You are interested in E-commerce, consumer electronics, and customer satisfaction
• You are always open to working with new technologies and products
• You are a fast learner, take the initiative and excel at troubleshooting
• You have a dedicated quiet workspace located within your residence
• (Optional) Experience in a Customer service environment is a plus.

Technical Requirements

• A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120ms, internationally
• A minimum of 8 GB RAM
• A 64-bit version of Windows 11 or newer (all versions except Windows S mode), or macOS 13 or newer
• An Intel Core i5-8300H or better/similar.
• An Integrated graphics card
• A smartphone usable for two-factor authentication that runs at least:
  • Android 10.0 or newer
  • Apple iOS 16.0 or newer

What We Offer

• The flexibility to work 100% remotely with no wasted commute time and travel costs
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
• Innovative digital tools and comprehensive training, with access to our library of online training courses
• Various learning and career development initiatives throughout the year
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages.

We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.