German-English Customer Care Pro (Remote)

TaskUs; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

TaskUs in the United States is seeking a bilingual Customer Care Specialist to deliver world-class service to customers across voice, chat, and email. You will resolve technical inquiries, collaborate with internal teams, and maintain high customer satisfaction.

The role requires fluency in English and German, strong communication skills, and the ability to work effectively as part of a remote team. A rewarding path with growth opportunities awaits.

Qualifications

• Must be bilingual in English (C2/Native) and German (B2) speaking and writing.
• Experience in customer or technical support, especially with a help desk or IT functions.
• Strong communication skills, written and verbal.
• Independent worker with remote-team experience.
• Willingness to undergo background screening.
• 1 year sales experience.

Responsibilities

• Provide world-class service to customers via voice, chat, and email.
• Address technical-based inquiries and troubleshoot issues.
• Collaborate with internal teams to implement solutions.
• Communicate clearly and professionally both verbally and in writing.
• Maintain customer satisfaction as a top priority.
• Participate in departmental initiatives and share feedback.

Skills

Bilingual English (C2/native)

German (B2)

Tools

Microsoft Office

Job description

TaskUs in the United States is seeking a bilingual Customer Care Specialist to deliver world-class service to customers across voice, chat, and email. You will resolve technical inquiries, collaborate with internal teams, and maintain high customer satisfaction.

The role requires fluency in English and German, strong communication skills, and the ability to work effectively as part of a remote team. A rewarding path with growth opportunities awaits.