Bilingual Frontline Support Clerk - Prosecution Office

City-of-Tucso; Tucson (AZ); Vor Ort; USD 23.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical and dental benefits

Vision coverage

Pension plan

38 paid days off in first year

Parental leave

Tuition reimbursement

Student loan repayment

Zusammenfassung

The City of Tucson’s Prosecutor’s Office is seeking a Customer Service Representative to provide front-line support to the public, answer inquiries, and assist with general case-related information. You will work under the supervision of the Litigation Support Supervisor and be the first point of contact for prosecutor and victim assistance services.

Responsibilities include handling phone, email, and in-person inquiries, escalating complex issues, maintaining confidential records, and assisting

Qualifikationen

• High School Diploma or GED required.
• 1 year of directly related experience.
• Bilingual in English and Spanish preferred.
• Experience with an electronic case management system preferred.

Aufgaben

• Serve as the primary contact for the public seeking prosecutor and victim assistance services.
• Answer phone calls, emails, and in-person inquiries; transfer calls as needed.
• Provide general information and resources; escalate complex issues to supervisors.
• Update and maintain case management files and logs; enter and correct data in the system.

Kenntnisse

Bilingual English/Spanish

Customer service

Phone & email handling

Ausbildung

High School Diploma or GED

Tools

Electronic case management system

Jobbeschreibung

The City of Tucson’s Prosecutor’s Office is seeking a Customer Service Representative to provide front-line support to the public, answer inquiries, and assist with general case-related information. You will work under the supervision of the Litigation Support Supervisor and be the first point of contact for prosecutor and victim assistance services.

Responsibilities include handling phone, email, and in-person inquiries, escalating complex issues, maintaining confidential records, and assisting