Bilingual Front Office Staff

Keystone Rural Health Center; United States; Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Keystone Health is seeking a friendly, organized Front Office Staff member to join our behavioral health team in Chambersburg. This full-time role runs Monday through Friday with no weekends or holidays and serves as the first point of contact for patients, ensuring excellent customer service and smooth daily operations.

The ideal candidate will be bilingual in English and Spanish, possess strong computer and communication skills, and be detail-oriented with a team-oriented mindset.

Formación

• High School Diploma or GED required.
• Previous medical office experience preferred.
• Strong computer and customer service skills.
• Bilingual English/Spanish communication required.

Responsabilidades

• Greeting and assisting patients in a professional and compassionate manner.
• Scheduling appointments and managing provider calendars.
• Verifying insurance coverage and obtaining authorizations.
• Updating patient demographic and insurance information.
• Collecting copays and other patient payments.
• Answering and directing telephone calls.
• Checking patients in and out for appointments.
• Maintaining accurate patient records and ensuring confidentiality.
• Assisting with other administrative duties as assigned.

Conocimientos

Bilingual EN/ES

Customer service

Time management

Communication skills

Scheduling

Educación

High School Diploma or GED

Descripción del empleo

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs. Keystone Behavioral Health - Welty Road Bilingual Front Office Staff (Employee will start at Behavioral Health in Chambersburg and transition to Welty Road upon opening in early 2027) Full-Time | Monday - Friday | No Weekends or Holidays

Keystone Behavioral Health is seeking a friendly, organized, and dependable Bilingual Front Office Staff member to join our team. This position serves as the first point of contact for our patients and plays a vital role in providing exceptional customer service while supporting the daily operations of a busy behavioral health practice. The ideal candidate is detail-oriented, possesses excellent time management and communication skills, and thrives in a fast-paced environment. A strong commitment to teamwork and patient-centered care is essential.

Responsibilities

• Greeting and assisting patients in a professional and compassionate manner
• Scheduling appointments and managing provider calendars
• Verifying insurance coverage and obtaining necessary authorizations
• Updating patient demographic and insurance information
• Collecting copays and other patient payments
• Answering and directing telephone calls
• Checking patients in and out for appointments
• Maintaining accurate patient records and ensuring confidentiality
• Assisting with other administrative duties as assigned

Qualifications

• High School Diploma or GED equivalent required
• Previous medical office experience preferred
• Strong computer and customer service skills
• Bilingual Skills: Excellent ability to communicate fluently in both verbal and written form in the English and Spanish language is required.

Keystone Health is an Equal Opportunity Employer

Keystone Health is a well-established, community-based, non-profit organization that delivers high-quality health care to individuals and families with and without insurance. Keystone Health recognizes that a positive work culture in healthcare is essential for a successful organization. A positive work culture at Keystone Health includes employee appreciation, recognized autonomy, communication, building connections, encouraging collaboration, following ethical practices, and supporting employee wellbeing.

As an employee at Keystone Health, our hope is that you will feel empowered and fulfilled, working towards our shared mission of providing care that comes from the heart.