Bilingual Front Office Coordinator

U.S. Physical Therapy; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

401k

Paid time off

Job summary

Ability Rehabilitation in Kissimmee, FL is seeking a Full-Time Bilingual Front Office Coordinator to ensure a smooth patient flow from check-in to check-out. You will greet patients, answer calls, schedule appointments, handle data entry, and verify insurance in a friendly, team-oriented environment.

The role requires strong communication in English and Spanish, proficiency with Word/Excel, and a commitment to excellent customer service.

Qualifications

• High school diploma or equivalent.
• 1+ years of medical front office experience.
• Excellent telephone skills.
• Proficient in Word and Excel.
• Experience with medical software preferred.
• Team player with customer service focus.
• Flexible hours and strong organizational skills.
• Attention to detail.

Responsibilities

• Greet patients and provide outstanding customer service.
• Answer phones and direct calls.
• Electronic scheduling and appointment booking.
• Data entry and updating records.
• Verify insurance benefits and collect payments as needed.
• Charge tickets and process payments.
• Faxing, filing, and other duties as assigned.

Skills

Telephone skills

Word & Excel

Team player

Bilingual

Data entry

Flexible hours

Education

High school diploma or equivalent

1+ years medical front office experience

Experience with medical software

Tools

Medical software

Job description

Company Description

Ability Rehabilitation believes in placing the well-being of our patients first. We accomplish this by carefully selecting compassionate, dedicated, and team-oriented staff. Our company is therapist-owned with over 20 years of qualified therapy experience. Step inside our locations, and you will feel a culture of care, professionalism, and human connection. We serve communities in nine counties, with a total of 27 outpatient clinics, and we are still growing, so join our company and grow with us at our Kissimmee location.

Job Description

Ability Rehabilitation is seeking a Full-Time Bilingual Front Office Coordinator who will be responsible for handling all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-outs to join our friendly, fun, and family-oriented team.

• Greet patients and provide outstanding customer service
• Answer phones
• Electronic scheduling/book appointments
• Data entry
• Validate current personal and financial information
• Verify insurance benefits
• Charge tickets
• Collecting money over the counter
• Faxing, filing, and performing any other duties assigned

Qualifications

• High school diploma or equivalent
• 1+ years of previous knowledge in a medical front office
• Excellent telephone skills
• Proficient in Word and Excel
• Previous experience with medical software preferred
• Team player attitude and energetic with a focus on excellent customer service
• Available and flexible with your hours
• Close attention to detail
• Great time management and organizational skills

Additional Information

At Ability Rehabilitation, we believe in fostering a rewarding and supportive work environment. We offer:

• Competitive salary
• Excellent benefits package including 401k, health, dental, vision, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [e-mail]