Bilingual Front Office Assistant

MedLink Georgia; Lexington (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

MedLink Georgia is seeking a Front Office Assistant to greet patients, manage scheduling and handle basic billing tasks in a busy healthcare setting.

Ideal candidates will have MOA-type training or healthcare secretarial experience, strong communication skills, and familiarity with electronic health records. The role is on-site in GA and involves teamwork with clinical staff.

Qualifications

• Graduation from an approved MOA program or technical school with one year of experience
• High school diploma with one year healthcare secretarial experience
• High school diploma with three years general secretarial experience
• Some knowledge of medical terminology
• Proficient with office machines and basic computing

Responsibilities

• Greets patients and provides exceptional customer service
• Answers phones and routes calls
• Schedules appointments and manages the EHR
• Verifies patient information and demographics
• Assists with billing and daily reconciliations
• Maintains reception area and patient records
• Educates patients about PCMH and the care team
• Works as part of the patient care team
• Ensures timely follow-ups and message responses

Skills

Medical terminology

Communication skills

Interpersonal skills

Independent worker

Customer service

Education

MOA program or business school

High school diploma with 1 year healthcare secretarial experience

High school diploma with 3 years general secretarial experience

Medical terminology knowledge

Tools

EHR software

Copier/Scanner/Fax

Calculator

Job description

Locaation: Lexington , GA

Job Type: Full-time

Company: MedLink Georgia

About Us:

MedLink GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia. We are seeking a compassionate and detail-oriented Front Office Assistant to join our team and support healthcare professionals in providing top-notch medical services to our community.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)

• Serves as the first point of contact, providing exceptional customer service, when greeting and serving all patients and visitors
• Answers phones, routing telephone calls and/or creating patient cases as appropriate
• Returns patient voice and/or email messages in a timely manner
• Schedules appointments in the electronic health record
• Assists in maintaining the provider(s) schedules by moving patient appointments, following up on no-shows, and reminding patients of upcoming appointments
• Completely documents all required demographic information in the patient's electronic health record, updating at each visit as appropriate
• Scans patient registration and all other relevant documentation into the patient's electronic health record
• Verifies patient's insurance if eligibility was unable to be verified electronically through the electronic health record
• Educates patients on the sliding fee scale discounts and determines patient eligibility for the sliding fee scale through verification of income
• Documents insurance policies and sliding fee scale policies appropriately in the patient's electronic health record
• Obtains signed release forms from patients
• Responsible for maintaining the patient reception area in a clean, neat and presentable condition
• Obtains patients' payments at the time services are rendered
• Participates and assists in documenting Daily Huddles
• Follows the daily financial audit checklist and participates in the end of the day reconciliation process
• Assists with billing and/or claim creation for services rendered
• Maintains the clinical inbox completing all assigned inbox tasks by the end of the day
• Exemplifies and demonstrates positive teamwork with all Administrative and Center staff
• Participate in the daily huddle
• Ensure timely response to appointment messages and requests via the phone and portal
• Educate patients regarding PCMH and how the care team can help patients
• Participate as a member of a patient's care team - within Team Work
• Ensure patients receive a copy of his/her visit summary
• Ensure patients leave with an appointment and face no barriers regarding transportation
• Ensure patients have an identified primary care provider
• Other administrative and clerical duties as assigned

EDUCATION AND/OR EXPERIENCE

• Graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the healthcare field OR high school diploma (or equivalency) with three years general secretarial experience
• Some knowledge of medical terminology
• Skills in the use of a computer, copier/scanner/fax, calculator, and other office machines
• Use of an electronic health record program with the ability to maintain accurate patient medical records
• Effective oral and written communication skills
• Ability to establish positive relationships with patients, coworkers, professional staff, and management
• Ability to work independently using reasonable judgment in completing assigned tasks