Bilingual Front Office Assistant

Medlinkga; Hartwell (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

MedLink Georgia in Hartwell, GA is seeking a Front Office Assistant to support clinicians and staff at the front desk. You will greet patients, manage phone lines, schedule appointments, and help with patient intake.

The role focuses on accurate data entry in the electronic health record, eligibility verification, and assisting with billing tasks while maintaining a welcoming reception area. Strong communication, organization, and healthcare terminology knowledge are essential for success in

Qualifications

• MOA or relevant medical office program required.
• High school diploma with at least 1 year secretarial healthcare experience.
• Strong communication and organizational skills.
• Experience with EHR systems preferred.

Responsibilities

• Greets patients and visitors, providing exceptional front-desk service.
• Answers phones and routes calls; creates patient cases as needed.
• Schedules appointments in the electronic health record.
• Verifies insurance eligibility and assists with billing tasks.
• Maintains a clean, professional reception area and supports daily huddles.
• Documents demographics and patient information accurately in EHR.

Skills

Excellent communication

Customer service

Medical terminology

Teamwork

Multitasking

Education

MOA program or medical office tech

High school diploma with 1 year secretarial experience

Tools

EHR software

Office equipment

Job description

Location: Hartwell, GA

Job Type: Full-time

Company: MedLink Georgia

About Us:

MedLink GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia. We are seeking a compassionate and detail-oriented Front Office Assistant to join our team and support healthcare professionals in providing top-notch medical services to our community.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)

• Serves as the first point of contact, providing exceptional customer service, when greeting and serving all patients and visitors
• Answers phones, routing telephone calls and/or creating patient cases as appropriate
• Returns patient voice and/or email messages in a timely manner
• Schedules appointments in the electronic health record
• Assists in maintaining the provider(s) schedules by moving patient appointments, following up on no-shows, and reminding patients of upcoming appointments
• Completely documents all required demographic information in the patient's electronic health record, updating at each visit as appropriate
• Scans patient registration and all other relevant documentation into the patient's electronic health record
• Verifies patient's insurance if eligibility was unable to be verified electronically through the electronic health record
• Educates patients on the sliding fee scale discounts and determines patient eligibility for the sliding fee scale through verification of income
• Documents insurance policies and sliding fee scale policies appropriately in the patient's electronic health record
• Obtains signed release forms from patients
• Responsible for maintaining the patient reception area in a clean, neat and presentable condition
• Obtains patients' payments at the time services are rendered
• Participates and assists in documenting Daily Huddles
• Follows the daily financial audit checklist and participates in the end of the day reconciliation process
• Assists with billing and/or claim creation for services rendered
• Maintains the clinical inbox completing all assigned inbox tasks by the end of the day
• Exemplifies and demonstrates positive teamwork with all Administrative and Center staff
• Participate in the daily huddle
• Ensure timely response to appointment messages and requests via the phone and portal
• Educate patients regarding PCMH and how the care team can help patients
• Participate as a member of a patient's care team - within Team Work
• Ensure patients receive a copy of his/her visit summary
• Ensure patients leave with an appointment and face no barriers regarding transportation
• Ensure patients have an identified primary care provider
• Other administrative and clerical duties as assigned

EDUCATION AND/OR EXPERIENCE

• Graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the healthcare field OR high school diploma (or equivalency) with three years general secretarial experience
• Some knowledge of medical terminology
• Skills in the use of a computer, copier/scanner/fax, calculator, and other office machines
• Use of an electronic health record program with the ability to maintain accurate patient medical records
• Effective oral and written communication skills
• Ability to establish positive relationships with patients, coworkers, professional staff, and management
• Ability to work independently using reasonable judgment in completing assigned tasks