Front Office Specialist - Spalding Neurology

Wellstar Health Systems; Griffin (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Wellstar Health System in Georgia is seeking an administrative front office professional to greet patients, schedule appointments, and manage patient check-in/out. You will handle insurance verification, collect co-pays, and coordinate with clinical staff to ensure smooth patient flow.

The role emphasizes strong communication, accuracy in processing paperwork, and teamwork within a physician practice setting.

Qualifications

• Computer skills and basic medical terminology; knowledge of coding is preferred.
• Experience with insurance filing and eligibility processes.
• Strong verbal and written communication skills in English.
• Ability to work in a team and maintain a positive attitude.
• Experience in a physician practice or health care setting is a plus.

Responsibilities

• Greet patients and guests in person or by phone, identifying self and practice.
• Answer calls, direct to the correct staff, take messages in the EHR, schedule visits.
• Communicate delays to patients and coordinate with clinical staff as needed.
• Register, check in, and schedule appointments; verify insurance eligibility.
• Collect co-pays and outstanding balances; balance daily cash and postings.
• Coordinate with the clinic for representatives, visitors, samples, and other requests.

Skills

Computer skills

Medical terminology

Coding CPT-4 ICD-9 HCPCS

Insurance filing knowledge

Verbal and written communication

English language proficiency

Team collaboration

Education

High School Diploma or GED

Tools

Experion EHR

Job description

Job Summary

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Core Responsibilities and Essential Functions

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long

Operations / Revenue Cycle

• a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• e. Contacting patients for appointment reminders

Administrative

• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• Other duties as assigned by management. Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education

High School Diploma General or GED General

Required Minimum License(s) and Certification(s)

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience

1-2 years administrative front office experience in a physician practice or health care setting. Preferred and Previous customer service experience

Required Minimum Skills

Computer skills essential. Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred. Knowledge of insurance filing and requirements. Strong verbal and written communication skills. Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.

Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.