Bilingual Front Desk & Visitor Services Coordinator

Dallas; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The Receptionist at the Diocese of Dallas – Pastoral Center serves as the first point of contact for visitors and staff, greeting guests, directing inquiries, and maintaining a welcoming, secure front desk environment.

This role requires professional communication, confidentiality, and the ability to handle multiple tasks with discretion, including mail processing, visitor registration, and coordinating with Security, Facilities, HR, and other departments.

Qualifications

• High School Diploma or GED required.
• Minimum of two years in receptionist/front desk/administrative support or similar.
• Experience in a church, nonprofit, educational, healthcare, or office environment preferred.
• Experience with Microsoft Office Suite, multi-line phone systems, and visitor management procedures preferred.

Responsibilities

• Serve as primary contact for visitors, staff, clergy, vendors, and guests, providing a professional, welcoming experience.
• Answer and direct incoming calls, routing inquiries and taking messages as needed.
• Manage visitor registration, logs, credentials, and notify staff of arrivals while ensuring security protocols are followed.
• Monitor access and coordinate with Safety and Security personnel; report concerns promptly.
• Receive, sort, and distribute mail, packages, and courier deliveries accurately and timely.
• Maintain a clean, organized reception area reflecting the Diocese's welcoming environment.
• Provide general information or direct inquiries to the appropriate department or resource.
• Support administrative tasks including data entry, document prep, filing, scanning, and recordkeeping.
• Coordinate communication between reception, Security, Facilities, HR, and other departments to ensure smooth daily operations.
• Maintain confidentiality of sensitive information.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Confidentiality

Microsoft Office

Bilingual

Visitor management

Security awareness

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Visitor management system

Multi-line phones

Job description

The Receptionist at the Diocese of Dallas – Pastoral Center serves as the first point of contact for visitors and staff, greeting guests, directing inquiries, and maintaining a welcoming, secure front desk environment.

This role requires professional communication, confidentiality, and the ability to handle multiple tasks with discretion, including mail processing, visitor registration, and coordinating with Security, Facilities, HR, and other departments.