Bilingual Front Desk Specialist — Healthcare Office (Mon–Fri)

Long Island FQHC; Roosevelt (NY); Vor Ort; USD 30.000 - 33.000; Vollzeit

Zusammenfassung

Harmony Healthcare Long Island is seeking a Front Desk Receptionist to support patient check-in/out, insurance verification, and registration in the electronic health record. The role requires strong customer service, bilingual abilities (English/Spanish or Creole), and proficiency with MS Office.

Shifts are Mon-Fri 8 AM–4 PM with one evening 12 PM–8 PM and one rotating Saturday. This non-profit organization emphasizes accessible, quality care across Nassau County, with competitive compensation

Qualifikationen

• High school diploma or equivalent required.
• Bilingual in English and Spanish/Creole required.
• Proficient computer skills (MS Office & Outlook).
• Good customer service and communication skills.
• Ability to multitask and pay attention to details.
• One (1) year clerical experience in a medical setting preferred.
• Health insurance verification, authorization, and/or billing knowledge required.
• Shifts are from 8 AM to 4 PM, with one evening shift from 12 PM to 8 PM and one rotating Saturday each month.

Aufgaben

• Greet, assist, and direct patients and visitors in a pleasant and professional manner.
• Handle patient check-in, registration, and check-out.
• Instruct patients on required documentation and verify demographic and billing information.
• Enter patient demographic and insurance information and verify eligibility in the EHR.
• Explain and obtain signatures on registration forms; scan forms into the EHR.
• Navigate insurance portals and interpret coverage details.
• Verify referrals or pre-authorization requirements for visits.
• Assist patients with changing their primary care provider if applicable.
• Enter eligible patients into sliding scale programs and document in the EHR.
• Collect and process payments for visits and reconcile cash daily.
• Schedule appointments according to center criteria.
• Make appointment reminder and no-show calls.
• Manage high-volume calls on a multi-line system and route to appropriate staff.
• Coordinate with physicians and clinical staff to ensure timely care.
• Relay messages to the appropriate staff member.
• Open, sort, and distribute mail/faxes; perform clerical tasks like filing and scanning medical records.
• Provide coverage in other departments or health centers as needed.

Kenntnisse

Bilingual in English and Spanish/Creol

Customer service

Multitasking

Proficient computer skills

Communication skills

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Jobbeschreibung

Harmony Healthcare Long Island is seeking a Front Desk Receptionist to support patient check-in/out, insurance verification, and registration in the electronic health record. The role requires strong customer service, bilingual abilities (English/Spanish or Creole), and proficiency with MS Office.

Shifts are Mon-Fri 8 AM–4 PM with one evening 12 PM–8 PM and one rotating Saturday. This non-profit organization emphasizes accessible, quality care across Nassau County, with competitive compensation