FRONT DESK RECEPTIONIST

Harmony Healthcare Long Island; Roosevelt (NY); In loco; USD 30.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401K with company match

Paid time off

Paid holidays

Employee discounts

Descrizione del lavoro

Harmony Healthcare Long Island seeks a Front Desk Receptionist to greet patients, process check-in/out, verify demographics, and manage insurance information in our Long Island health centers. This non-profit organization offers competitive benefits and a Monday–Friday schedule with an occasional evening and rotating Saturday.

The role requires bilingual English/Spanish or Creole, strong customer service, and attention to detail.

Competenze

• High school diploma or equivalent required.
• Bilingual English and Spanish/Creole required.
• Good customer service and communication skills.
• Ability to multitask and pay attention details.
• One year clerical experience in a medical setting preferred.

Mansioni

• Greet and assist patients and visitors in a pleasant, professional manner.
• Manage patient check-in/check-out and verify demographic information.
• Enter insurance and demographic data into the electronic health record.
• Handle a high volume of calls on a multi-line phone system and direct inquiries.
• Schedule appointments and provide reminders.
• Support other departments as needed.

Conoscenze

Bilingual English/Spanish/Creole

Customer service

Multitasking

Attention to detail

Formazione

High school diploma or equivalent

Descrizione del lavoro

To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community, for the better, one person at a time.

OUR MISSION

To provide access to equitable, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality comprehensive patient centered care.

OUR VALUE PROPOSITION

To provide whole person care that will ensure that all patients have access to primary, specialty and social health care to achieve and maintain optimal wellness at a transparent and affordable cost.

The Harmony Healthcare Long Island is a non-profit healthcare organization with 7 health centers, providing primary care and preventative medicine in the following locations in Nassau County: Roosevelt, Elmont, Hempstead, Freeport, Oceanside, and New Cassel/Westbury. In addition, theHarmony Healthcare Long Islandhas 4 school-based health centers, WIC offices (Special Supplemental Nutrition Program for Women, Infants, and Children) in 3 locations, and a Health Home Care Coordination program. As federally qualified health centers, we serve the individuals in our communities, providing enhanced services, expanded hours and reduced prescription pricing, while raising the level of care. We treat patients regardless of income, residency or immigration status.

The Harmony Healthcare Long Islandoffers a stable employment opportunity with a growing company, and competitive base compensation along with health and dental insurance, paid time off, 401-K with company match, paid holidays, employee discounts and much more.

JOB TITLE:

Front Desk Receptionist

REPORTS TO:

Practice Manager

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position.

RESPONSIBILITIES INCLUDE:

• Promptly greets, assists, and directs patients and visitors in a pleasant and professional manner.
• Responsible for patient check-in, registration, and check-out.
• Instructs patient/guardian of documentation required for visit. On subsequent visits, verifies demographic and billing information to ensure accuracy.
• Obtains patient demographic and insurance information, verifies insurance eligibility, and enters accurate information in the electronic health record.
• Provides patients with an explanation of all registration forms, obtain patient/guardian signatures on required consents and acknowledgements, and scan all accurately completed registration forms in the electronic health record.
• Navigates through insurance portals and accurately interprets coverage information such as the plan coverage description, copayment, primary care provider, etc.
• Verifies whether a referral or pre-authorization of medical necessity is required for visit.
• Assists patients with changing their primary care provider if applicable.
• Enters eligible patients into the sliding scale program and enter all necessary information in the electronic record.
• Collects and processes payment due for visit and complete the daily cash reconciliation process.
• Schedules patients appointments in accordance with criteria established by the health center.
• Performs appointment reminder calls and no-show calls.
• Manages a large volume of incoming calls on a multi-line phone system. Handles all calls politely and professionally and refers calls to the appropriate staff member.
• Communicates and coordinates with physicians and/or clinical staff to ensure timely patient care.
• Records and relays messages to the appropriate staff member.
• Opens, sorts, and distribute mail and faxes.
• Performs other clerical duties such as filling, photocopying, and scanning of medical records.
• Provides coverage in other departments or health centers as needed
• Performs other related duties, as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required
• Bilingual in English and Spanish/Creole required
• Good customer service and communication skills
• Ability to multitask and pay attention details
• One (1) year clerical experience in a medical setting preferred
• Health insurance verification, authorization, and/or billing knowledge required
• This is Monday through Friday. Shifts are from 8 AM to 4 PM, with one evening shift from 12 PM to 8 PM and one rotating Saturday each month

SALARY:

$22-$24/ hourly

MORE INFORMATION

This is a non-exempt position

The Harmony Healthcare Long Islandprovides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual preference and orientation, or non-disqualifying physical or mental handicap/disability in each aspect of the human resources function. Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. TheHarmony Healthcare Long Islandshall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.