Bilingual Front Desk Receptionist & Admin Support

CrossCountry Mortgage, LLC; Rockville (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking a bilingual Branch Receptionist to support the Rockville, MD office. The role provides front-desk coverage, outstanding customer service, and administrative support to management and branches.

You will handle calls, mail, calendars, and coordination of meetings in a fast-paced environment. The position requires a High School Diploma, two years of related experience, and proficiency in MS Office plus fluency in Spanish and English.

Qualifications

• High School Diploma or equivalent required.
• Two years’ experience in a similar administrative role preferred.
• Excellent attention to detail and time management.
• Proficient with MS Office: Word, Excel, PowerPoint, Outlook.
• Ability to handle confidential information and make independent decisions.
• Fluency in Spanish and English to communicate with a diverse customer base.

Responsibilities

• Provide timely assistance to all CrossCountry Mortgage customers.
• Cover the front desk reception area and route calls or mail as needed.
• Maintain calendars for Conference, Training, and Meetings.
• Process packages and shipments; assist with events and luncheons.
• Support management on various projects and maintain discretion.

Skills

Attention to detail

Customer service

Communication

Bilingual Spanish/English

MS Office

Education

High School Diploma or equivalent

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

CrossCountry Mortgage, LLC is seeking a bilingual Branch Receptionist to support the Rockville, MD office. The role provides front-desk coverage, outstanding customer service, and administrative support to management and branches.

You will handle calls, mail, calendars, and coordination of meetings in a fast-paced environment. The position requires a High School Diploma, two years of related experience, and proficiency in MS Office plus fluency in Spanish and English.