Bilingual Front Desk Receptionist & Admin

American Roofing & Waterproofing; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

American Roofing & Waterproofing is looking for a friendly Office Receptionist who can be the first point of contact for clients in Phoenix. You will greet visitors, answer calls, schedule inspections, manage emails, and support other departments with administrative tasks.

Must be bilingual in English and Spanish, with strong communication and organizational skills. Proficiency in MS Office and basic CRM use is expected in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Experience in receptionist or administrative role preferred.
• Fluency in English and Spanish required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office Suite and CRM systems.
• Friendly and professional demeanor.

Responsibilities

• Greet visitors and clients warmly, ensuring a welcoming experience.
• Answer and screen incoming phone calls, directing them to the appropriate departments.
• Assign and schedule inspection appointments efficiently.
• Continually monitor and respond to e-mails for incoming customer inquiries.
• Accurately enter and update customer information in the database.
• Conduct employee intake processes, including onboarding documentation and communication.
• Provide general administrative support to other departments as needed.

Skills

Bilingual English/Spanish

Customer service

MS Office

CRM familiarity

Organizational skills

Tools

MS Office Suite

CRM systems

Job description

American Roofing & Waterproofing is looking for a friendly Office Receptionist who can be the first point of contact for clients in Phoenix. You will greet visitors, answer calls, schedule inspections, manage emails, and support other departments with administrative tasks.

Must be bilingual in English and Spanish, with strong communication and organizational skills. Proficiency in MS Office and basic CRM use is expected in a fast-paced environment.