Bilingual Front Desk Associate — Growth & Benefits

National Vision; Charlotte (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401k retirement savings with company

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision, America’s Best, is seeking a friendly Receptionist in Charlotte, NC. You will greet customers, manage phone lines, schedule appointments, and help keep records organized to support smooth store operations.

Fluent English and Spanish is required, along with 0–2 years of related experience or training. We offer competitive pay and benefits, including 401k with company match, paid sick time, parental leave, eyewear discounts, and a scholarship program.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual: English/Spanish

Customer service

Phone handling

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Job description

National Vision, America’s Best, is seeking a friendly Receptionist in Charlotte, NC. You will greet customers, manage phone lines, schedule appointments, and help keep records organized to support smooth store operations.

Fluent English and Spanish is required, along with 0–2 years of related experience or training. We offer competitive pay and benefits, including 401k with company match, paid sick time, parental leave, eyewear discounts, and a scholarship program.