Bilingual Front Desk Patient Concierge (Spanish/English)

Velazquez Pain Relief Center; Las Vegas (NV); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Velazquez Pain Relief Center is hiring a Patient Representative to be the first point of contact for patients in a dynamic front desk role. You will deliver exceptional service in a welcoming environment and support daily operations across Las Vegas and Reno locations.

The role requires strong communication, bilingual English/Spanish skills, and experience with EHR systems. You will collaborate with clinicians and staff to ensure smooth patient flow and accurate records while maintaining a

Qualifications

• Bilingual English and Spanish required with strong communication skills.
• Experience in a front desk or patient-facing healthcare role is preferred.
• Proficiency with EHR systems and standard office software is expected.

Responsibilities

• Greet and assist patients at arrival in a friendly, professional manner.
• Schedule appointments and handle patient inquiries by phone and in person.
• Collect and verify patient information and insurance details accurately.
• Maintain orderly front desk area and ensure smooth operations.
• Process patient payments and address billing inquiries efficiently.
• Collaborate with medical staff to enhance patient experience and care.
• Maintain patient records and HIPAA-compliant confidentiality.
• Support clinic operations with various administrative tasks.

Skills

Bilingual English/Spanish

Front desk experience

EHR proficiency

HIPAA compliance knowledge

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Office software

Job description

Velazquez Pain Relief Center is hiring a Patient Representative to be the first point of contact for patients in a dynamic front desk role. You will deliver exceptional service in a welcoming environment and support daily operations across Las Vegas and Reno locations.

The role requires strong communication, bilingual English/Spanish skills, and experience with EHR systems. You will collaborate with clinicians and staff to ensure smooth patient flow and accurate records while maintaining a