Patient Representative, Front Desk

Velazquez Pain Relief Center; Las Vegas (NV); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Velazquez Pain Relief Center is hiring a Patient Representative to be the first point of contact for patients in a dynamic front desk role. You will deliver exceptional service in a welcoming environment and support daily operations across Las Vegas and Reno locations.

The role requires strong communication, bilingual English/Spanish skills, and experience with EHR systems. You will collaborate with clinicians and staff to ensure smooth patient flow and accurate records while maintaining a

Qualifications

• Bilingual English and Spanish required with strong communication skills.
• Experience in a front desk or patient-facing healthcare role is preferred.
• Proficiency with EHR systems and standard office software is expected.

Responsibilities

• Greet and assist patients at arrival in a friendly, professional manner.
• Schedule appointments and handle patient inquiries by phone and in person.
• Collect and verify patient information and insurance details accurately.
• Maintain orderly front desk area and ensure smooth operations.
• Process patient payments and address billing inquiries efficiently.
• Collaborate with medical staff to enhance patient experience and care.
• Maintain patient records and HIPAA-compliant confidentiality.
• Support clinic operations with various administrative tasks.

Skills

Bilingual English/Spanish

Front desk experience

EHR proficiency

HIPAA compliance knowledge

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Office software

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About the Role:

Join the Velazquez Pain Relief Center team as a Patient Representative! In this dynamic front desk role, you will be the first point of contact for our patients, providing exceptional service and support in a welcoming environment.

Clinic Address:

We have multiple locations in the Las Vegas and Reno market!

Responsibilities:

• Greet and assist patients upon arrival, ensuring a friendly and professional atmosphere.
• Manage appointment scheduling and patient inquiries via phone and in-person.
• Collect and verify patient information and insurance details accurately.
• Maintain an organized front desk and ensure a smooth flow of operations.
• Process patient payments and manage billing inquiries efficiently.
• Collaborate with medical staff to enhance patient experience and care.
• Handle patient records and maintain confidentiality in compliance with HIPAA regulations.
• Assist with administrative tasks as needed to support the clinic's operations.

Requirements:

• Must be bi-lingual in English and Spanish
• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Previous experience in a front desk or patient-facing role, preferably in a healthcare setting.
• Strong communication and interpersonal skills to engage effectively with patients.
• Proficient in using electronic health record (EHR) systems and basic office software.
• Detail-oriented with excellent organizational skills to manage multiple tasks.
• Ability to work in a fast-paced environment while maintaining a positive demeanor.
• Knowledge of medical terminology and insurance processes is advantageous.
• Supervisor or Leadership experience a plus!
• Must be able to work various shifts Monday thru Friday
  • 7:45 am to 4:45 pm
  • 8:00 am to 5:00 pm
  • 9:00 am to 6:00 pm

About Us:

Velazquez Pain Relief Center has been serving the Las Vegas community for over a decade, offering compassionate care and innovative pain management solutions. Our patients love us for our personalized approach and dedicated staff, while our employees appreciate a supportive work environment that fosters growth and teamwork.