Bilingual Front Desk Medical Assistant - ECW experience required

Staffing For Doctors; United States; Remote; USD 6,900 - 9,600; Full time

Job summary

Staffing For Doctors is seeking a Front Desk Medical Virtual Assistant to support a Primary Care practice across multiple clinic locations in the United States. The ideal candidate has hands-on eClinicalWorks (eCW) experience in a US healthcare setting and excels at patient scheduling, insurance verifications, and CPT knowledge for Medicare populations.

This full-time contractor role requires 40 hours per week with flexibility to work weekends.

Qualifications

• 2+ years hands-on experience using eClinicalWorks (eCW) in a US clinical environment.
• 2–3 years of remote Medical Virtual Assistant experience for a US outpatient clinic.
• Knowledge of CPT codes and verification of benefits workflows.
• Experience with Intermedia Unite / UNITE VoIP preferred.

Responsibilities

• Manage inbound and outbound patient calls via Intermedia Unite / UNITE VoIP with clear enunciation and empathy.
• Handle appointment scheduling and intake directly within eClinicalWorks (eCW), encouraging walk-ins in advance.
• Perform pre-registration and Verification of Benefits (VOB) for Medicare, Medicare Advantage, and commercial plans.
• Support multiple clinic locations while maintaining excellent patient communication and follow-ups.
• Provide clinical administrative support using standard primary care CPT codes and visit types.
• Ensure coverage during all clinic operating hours.

Skills

eCW experience

Patient communication

Scheduling

VOB knowledge

Intermedia Unite / UNITE VoIP

Tools

eClinicalWorks (eCW)

Intermedia Unite

UNITE VoIP

Job description

We are seeking an articulate and experienced Front Desk Medical Virtual Assistant to support our client's Primary Care practice across multiple clinic locations. The ideal candidate has prior hands‑on experience using eClinicalWorks (eCW) in a U.S. healthcare setting and is highly capable in managing patient scheduling, conducting insurance verifications, and applying basic CPT knowledge with clear enunciation for an older Medicare patient population.

Key Responsibilities:

• Patient Call Management: Manage inbound and outbound patient calls efficiently via Intermedia Unite / UNITE VoIP with patience, warmth, and high voice clarity.
• Scheduling & Intake: Handle appointment scheduling, cancellations, and appointment coordination directly within eClinicalWorks (eCW), actively encouraging walk‑in patients to schedule in advance.
• Pre‑Registration & Verification: Assist with patient pre‑registration and perform thorough Verification of Benefits (VOB) prior to visits for Medicare, Medicare Advantage, and commercial plans.
• Multi‑Location Support: Support multiple clinic locations while maintaining excellent patient communication, answering inquiries, and handling follow‑ups.
• Clinical Administrative Support: Leverage clinical familiarity (including standard primary care CPT codes and visit types) to ensure accurate scheduling and intake routing. No medical billing duties required.
• Clinic Coverage: Provide reliable, uninterrupted coverage during all operating hours of the practice.

EMR Expertise: Minimum 2+ years of mandatory hands‑on experience using eClinicalWorks (eCW) in an active U.S. clinical environment.

Healthcare VA Background: At least 2–3 years of experience working remotely as a Medical Virtual Assistant for a U.S. outpatient clinic.

Clinical Knowledge: Practical familiarity with primary care procedures, standard CPT codes, and verification of benefits workflows.

VoIP Software: Experience using cloud VoIP platforms (familiarity with Intermedia Unite / UNITE VoIP is preferred).

Schedule Commitment: Full commitment to work all hours that the clinic is open without schedule conflicts, flexibility to work on weekends. 40 hours per week.

Please note that this is a full‑time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is not set yet; the client needs the medical assistant to work all hours the clinic is open! Must be flexible to work on weekends.