Medical Virtual Assistant (Primary Care)

Winning Assistants, Inc.; United States; Remote; USD 7,000 - 8,000; Full time

Benefits offered by this job

HIPAA training

VPN access

Contractor support

US holidays

Job summary

Winning Assistants is seeking a Medical Virtual Assistant for a Massachusetts primary care practice. You will be the first contact for patients, handling calls, scheduling, and coordination with excellent service.

Ideal candidates have healthcare experience, strong English, and the ability to work remotely with minimal supervision, while supporting a busy clinical team.

Qualifications

• Experience in a primary care or healthcare setting preferred.
• Experience handling high-volume patient calls.
• Excellent English communication with a clear accent.
• Strong customer service and professional demeanor.
• At least 1 year scheduling, intake, and care coordination experience.
• Familiar with insurance verification and prior authorizations.

Responsibilities

• Manage incoming and outbound calls using the Weave phone system.
• Schedule, reschedule and coordinate patient appointments.
• Coordinate patient care and handle messages and emails.
• Verify insurance and process referrals when needed.
• Assist with patient intake and registration processes.
• Provide general administrative support to the clinical team.

Skills

High-volume calls

English proficiency

Customer service

Healthcare experience

Scheduling experience

Independent work

Tools

ECW

Weave

Job description

Medical Virtual Assistant (Primary Care)

Position Type: Full-time

Work Schedule: Monday to Friday

Work Hours: 8:45 AM – 5:45 PM EST

Workplace: Remote

Preferred Location: Philippines

Salary: $5–$6/hour (depending on experience)

About the Role

Join a primary care practice in Massachusetts as a Medical Virtual Assistant. You''ll be the first point of contact for patients, handling phone calls, appointment scheduling, patient coordination, and administrative support while ensuring an excellent patient experience.

Key Responsibilities

• Phone Management
• Answer incoming phone calls and manage high call volume
• Handle patient inquiries professionally and efficiently
• Conduct outbound calls
• Handle patient inquiries professionally and efficiently
• Serve as the first point of contact for patients through the Weave phone system
• Escalate or route calls to the appropriate team members when necessary
• Appointment Scheduling & Patient Care Coordination
• Schedule, reschedule, and coordinate patient appointments
• Send appointment reminders and follow-up communications
• Message Management & Follow-Up
• Manage patient messages, voicemails, and callback requests
• Manage emails and calendars
• Perform insurance verification
• Process prior authorizations
• Handle referral processing
• Complete patient intake and registration
• Perform general administrative and back-office support

Requirements

• Experience in a primary care or healthcare practice is preferred
• Experience handling high-volume inbound patient calls
• Excellent English communication with a clear, neutral accent
• Professional phone etiquette and strong customer service skills
• Atleast 1 year of experience with patient scheduling, intake, and care coordination
• Knowledge and hands on experience with insurance verification, prior authorizations, and referrals
• Strong organizational and multitasking skills
• Reliable, detail-oriented, and able to work independently
• Experience with eClinicalWorks (ECW) and Weave is preferred (similar EHR experience is welcome)
• Adaptable, proactive, and able to work independently while collaborating with the clinical team

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have at least 1 year of relevant work experience in Medical Virtual Assistant, Frontdesk / Receptionist and / or Patient Care Coordination
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.