Bilingual Front Desk & Guest Experience Lead

Excel Dental Management; Lowell (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

PTO

401K Plan Participation

Free Parking

Mentorship for Career Advancement

Job summary

Excel Dental is seeking a Front Desk Greeter to be the first and last impression of our offices. You will warmly greet patients, check them in, and keep the waiting area tidy and welcoming.

Fluent in English and Spanish, you will assist with scheduling, translate for the clinical team, and ensure an efficient, friendly patient experience while maintaining a polished space. This full-time role offers training and growth into leadership paths.

Qualifications

• Bilingual: English and Spanish required.
• Full-time schedule Mon–Fri with some Saturdays.
• Out-going, friendly, and able to engage with patients.
• Dental experience not required; training provided.
• Exceptional people skills and attention to detail.
• Able to lift up to 20 lbs.

Responsibilities

• Greet patients by name in English or Spanish.
• Check patients in and answer questions; update on wait times.
• Make waiting area comfortable with refreshments and conversation.
• Keep reception, waiting room, restrooms and common areas clean and organized.
• Translate for Spanish-speaking patients with front desk and clinical team as needed.
• Support front desk with phones, paperwork, and scheduling.
• Encourage patients to leave reviews.

Skills

English & Spanish fluency

Customer service

Communication skills

Team player

Punctuality

Hospitality experience

Lift 20 lbs

Job description

Excel Dental is seeking a Front Desk Greeter to be the first and last impression of our offices. You will warmly greet patients, check them in, and keep the waiting area tidy and welcoming.

Fluent in English and Spanish, you will assist with scheduling, translate for the clinical team, and ensure an efficient, friendly patient experience while maintaining a polished space. This full-time role offers training and growth into leadership paths.