Bilingual Front Desk Concierge (English/Spanish)

Excel Dental Management; Massachusetts; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401K Plan

Paid training

Paid time off

Dental Insurance

Free Parking

Mentorship

Job summary

Excel Dental is seeking a Front Desk Greeter (Bilingual English/Spanish) to warmly welcome patients and manage the front desk operations. You will greet patients by name, assist with check-in, answer questions, and help maintain a pleasant waiting experience.

Prior customer service or hospitality experience is a plus; dental experience is not required, as training is provided. The role requires fluency in English and Spanish and availability for full office hours, including Saturdays if

Qualifications

• Fluent in English and Spanish (required).
• Available for full office hours, including Saturdays as applicable.
• Upbeat, outgoing, and naturally friendly—enjoy talking with people all day.

Responsibilities

• Greet every patient by name with energy and warmth, in English or Spanish.
• Check patients in, answer questions, and keep them updated on wait times.
• Make the waiting experience comfortable: refreshments, comfort items, a friendly conversation.
• Keep reception, waiting area, restrooms, and common areas clean and organized.
• Assist Spanish-speaking patients and translate for them with front desk and clinical team as needed.
• Support front desk with phones, paperwork, and scheduling.
• Encourage patients to leave reviews.

Skills

Bilingual English/Spanish

Customer service

Hospitality mindset

Attention to detail

Job description

Excel Dental is seeking a Front Desk Greeter (Bilingual English/Spanish) to warmly welcome patients and manage the front desk operations. You will greet patients by name, assist with check-in, answer questions, and help maintain a pleasant waiting experience.

Prior customer service or hospitality experience is a plus; dental experience is not required, as training is provided. The role requires fluency in English and Spanish and availability for full office hours, including Saturdays if