Bilingual Front Desk & Dispatch Coordinator

WA EVERGREEN INSULATION LLC; Tacoma (WA); On-site; USD 42,000 - 60,000; Full time

Job summary

WA Evergreen Insulation LLC is seeking a Front Office & Dispatch Coordinator in Tacoma to support daily operations alongside estimators, field crews and management. The role involves managing appointments, maintaining customer records, and ensuring clear communication across teams.

The ideal candidate is reliable, organized, and able to handle multiple tasks in a fast-moving environment. Proficiency with CRM, scheduling tools, and office software is preferred, plus bilingual English/Spanish is

Qualifications

• Bilingual English/Spanish is required for this position.
• Experience in dispatching, scheduling, receptionist or similar roles.
• Experience with CRM or scheduling software.
• Basic experience with Microsoft Office or Google Workspace.

Responsibilities

• Answer incoming customer calls and provide friendly, professional customer service
• Schedule customer estimates, jobs, callbacks, and other appointments
• Coordinate and dispatch field crews based on the daily schedule
• Communicate schedule changes, delays, cancellations, and updates to customers and field staff
• Maintain accurate schedules and appointment information
• Enter and update customer, estimate, job, and appointment information in our CRM
• Document customer conversations, schedule changes, and important job information
• Receive visitors, vendors, deliveries, and paperwork

Skills

Dispatching

Scheduling

CRM

Customer service

Office software

Job description

WA Evergreen Insulation LLC is seeking a Front Office & Dispatch Coordinator in Tacoma to support daily operations alongside estimators, field crews and management. The role involves managing appointments, maintaining customer records, and ensuring clear communication across teams.

The ideal candidate is reliable, organized, and able to handle multiple tasks in a fast-moving environment. Proficiency with CRM, scheduling tools, and office software is preferred, plus bilingual English/Spanish is