Bilingual Front Desk Concierge (Korean) - Evening Shift

Actionlife; Los Angeles (CA); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Life and disability support

Paid time off

Company-observed holidays

Job summary

Action Property Management in Los Angeles is seeking a Front Desk Associate to deliver 5-star customer service at the Solair location. You will maintain lobby appearance, manage access, provide concierge services, and handle resident parcels and calls with a professional demeanor.

The role requires at least 1 year of customer service, a high school diploma, and the ability to pass a background check and drug screening.

Qualifications

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• At least 1 year of customer service experience.
• High school Diploma/GED or equivalent.
• Hospitality, luxury retail, or fine dining experience is preferred.
• Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor.
• Upbeat and positive team player attitude.
• Strong judgment and solutions-oriented.
• Proactive customer service approach.

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete Daily Activity Report.
• Answer and direct incoming phone calls. Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association's governing documents.

Skills

Customer service

Bilingual Korean

Team player

Professional appearance

Education

High school diploma or GED

Job description

Action Property Management in Los Angeles is seeking a Front Desk Associate to deliver 5-star customer service at the Solair location. You will maintain lobby appearance, manage access, provide concierge services, and handle resident parcels and calls with a professional demeanor.

The role requires at least 1 year of customer service, a high school diploma, and the ability to pass a background check and drug screening.