Bilingual Front Desk & Client Services Coordinator

Gandara Center; Holyoke (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pet insurance

Life insurance

Paid vacations

Paid holidays

8 discretionary days

Mileage reimbursement

Clinical licensing support

Job summary

Gándara Mental Health Center is hiring a Receptionist at our Holyoke location. You will greet providers and clients, support operations, and deliver excellent customer service. This role emphasizes front-desk coverage, referrals, and care coordination in a community-based setting.

Per the listing, bilingual candidates are encouraged and union status applies. The position offers health and related benefits, paid time off, and opportunities to assist with transportation and office tasks as needed.

Qualifications

• Multitasking and prioritizing tasks as needed.
• Excellent analytical, problem-solving, and decision‑making skills.
• Strong organization skills and time management are VERY important, along with strong documentation skills.

Responsibilities

• Open and close the office: assuring the security measures of the office.
• Ensuring that the waiting area is cleaned and kept up, including the kitchen.
• Reception and Coverage: Answering the phones, explaining agency services, taking referrals, and connecting calls accordingly.
• Assisting with the updates of the In/Out Board as requested by staff and supervisors.
• Directing referrals to appropriate Intake Coordinators to ensure timely access to care.
• Checking insurance eligibility and e‑mailing/ notifying the supervisor and staff who work with the family of any insurance that is coming up as non‑eligible, or there was a switch of any kind.
• Verifying and sorting fax and mail by department and sending mail out as requested.
• Being available to do some transportation to alternate locations for training or administrative needs.
• Ordering office supplies as needed.
• Requesting maintenance of office equipment or building repairs as needed.
• Updating and overseeing the Phone/Email Directory for the CBYCS Staff.
• Scheduling of conference and training rooms for all programs as requested.
• Performing additional assignments as issued by CBYCS management staff (as needed)
• Keep track of Office Inventory for Office, cleaning, and IT supplies.
• Update The ERT (Emergency Response Team) board on a daily basis
• Review and Update the MSDS binder monthly.
• Update the Emergency Employee Binder for new hires and employees who are no longer working for the agency.
• Perform Monthly Safety Inspection

Skills

Multi-tasking

Analytical skills

Organization

Time management

Judgment

Customer service

Active listening

Stress management

Teamwork

Policy adherence

Self-starter

Job description

Gándara Mental Health Center is hiring a Receptionist at our Holyoke location. You will greet providers and clients, support operations, and deliver excellent customer service. This role emphasizes front-desk coverage, referrals, and care coordination in a community-based setting.

Per the listing, bilingual candidates are encouraged and union status applies. The position offers health and related benefits, paid time off, and opportunities to assist with transportation and office tasks as needed.