Receptionist | CSA Holyoke

Gandara Center; Holyoke (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pet insurance

Life insurance

Paid vacations

Paid holidays

8 discretionary days

Mileage reimbursement

Clinical licensing support

Job summary

Gándara Mental Health Center is hiring a Receptionist at our Holyoke location. You will greet providers and clients, support operations, and deliver excellent customer service. This role emphasizes front-desk coverage, referrals, and care coordination in a community-based setting.

Per the listing, bilingual candidates are encouraged and union status applies. The position offers health and related benefits, paid time off, and opportunities to assist with transportation and office tasks as needed.

Qualifications

• Multitasking and prioritizing tasks as needed.
• Excellent analytical, problem-solving, and decision‑making skills.
• Strong organization skills and time management are VERY important, along with strong documentation skills.

Responsibilities

• Open and close the office: assuring the security measures of the office.
• Ensuring that the waiting area is cleaned and kept up, including the kitchen.
• Reception and Coverage: Answering the phones, explaining agency services, taking referrals, and connecting calls accordingly.
• Assisting with the updates of the In/Out Board as requested by staff and supervisors.
• Directing referrals to appropriate Intake Coordinators to ensure timely access to care.
• Checking insurance eligibility and e‑mailing/ notifying the supervisor and staff who work with the family of any insurance that is coming up as non‑eligible, or there was a switch of any kind.
• Verifying and sorting fax and mail by department and sending mail out as requested.
• Being available to do some transportation to alternate locations for training or administrative needs.
• Ordering office supplies as needed.
• Requesting maintenance of office equipment or building repairs as needed.
• Updating and overseeing the Phone/Email Directory for the CBYCS Staff.
• Scheduling of conference and training rooms for all programs as requested.
• Performing additional assignments as issued by CBYCS management staff (as needed)
• Keep track of Office Inventory for Office, cleaning, and IT supplies.
• Update The ERT (Emergency Response Team) board on a daily basis
• Review and Update the MSDS binder monthly.
• Update the Emergency Employee Binder for new hires and employees who are no longer working for the agency.
• Perform Monthly Safety Inspection

Skills

Multi-tasking

Analytical skills

Organization

Time management

Judgment

Customer service

Active listening

Stress management

Teamwork

Policy adherence

Self-starter

Job description

Job Category: Operations -Community Service

Requisition Number: RECEP003334

• Posted : August 5, 2026
• Full-Time

Locations

Showing 1 location

CSA Holyoke
80 Commercial Street
Holyoke, MA 01040, USA

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement

Hourly Rate | $18 Hourly

Additional Benefits:

• Culturally Diverse population
• Clinical Licensing Support

Job Title: Temporary Receptionist

Work Location: Holyoke, Ma.

*Bilingual Candidates Encouraged to Apply

*EOE M/F/D/V

*Union/Non-Union

Job Summary:

Gándara Mental Health Center is Hiring a Receptionist to join our talented and dedicated Team. This position will be focused on greeting providers and clients, assisting with operational goals, and providing excellent customer service.

Duties and Responsibilities:

• Open and close the office: assuring the security measures of the office.
• Ensuring that the waiting area is cleaned and kept up, including the kitchen.
• Reception and Coverage: Answering the phones, explaining agency services, taking referrals, and connecting calls accordingly.
• Assisting with the updates of the In/Out Board as requested by staff and supervisors.
• Directing referrals to appropriate Intake Coordinators to ensure timely access to care.
• Checking insurance eligibility and e‑mailing/ notifying the supervisor and staff who work with the family of any insurance that is coming up as non‑eligible, or there was a switch of any kind.
• Verifying and sorting fax and mail by department and sending mail out as requested.
• Being available to do some transportation to alternate locations for training or administrative needs.
• Ordering office supplies as needed.
• Requesting maintenance of office equipment or building repairs as needed.
• Updating and overseeing the Phone/Email Directory for the CBYCS Staff.
• Scheduling of conference and training rooms for all programs as requested.
• Performing additional assignments as issued by CBYCS management staff (as needed)
• Keep track of Office Inventory for Office, cleaning, and IT supplies.
• Update The ERT (Emergency Response Team) board on a daily basis
• Review and Update the MSDS binder monthly.
• Update the Emergency Employee Binder for new hires and employees who are no longer working for the agency.
• Perform Monthly Safety Inspection

Minimum Qualifications:

• Multi-tasking and prioritizing tasks as needed
• Excellent analytical, problem-solving, and decision‑making skills
• Strong organization skills and time management are VERY important, along with strong documentation skills.
• Displays sound judgment.
• The ability to maintain a professional image in representing the agency both on the phone and in person, as this position is often the first contact. Strong customer service skills are required, especially when on the phone with families and collaterals.
• Strong, active listening skills.
• Works well under pressure, given the nature of the environment (phones, staff support)
• Building positive, professional relationships with co‑workers.
• Following the Agency’s policy and procedure around reporting and following the chain of command.
• To be able to be a self‑starter, work alone or in a team setting.

The Gándara Mental Health Centerprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.