Bilingual Front Desk & Client Services Assistant

NORTH BAY REGIONAL CENTER; Napa (CA); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

CalPERS Retirement Plan

CalPERS Medical Insurance Plans

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Life Insurance – 100% employer paid

Paid vacation and sick leave

Employee Referral Reward Program

16 Paid Agency Holidays/year

CalPERS 457 Supplemental Retirement

Job summary

North Bay Regional Center in Napa seeks a detail-oriented Client Services Assistant to back up the Napa front desk, greet visitors, and manage calls during breaks and absences. The role emphasizes strong Spanish-English communication and front-desk reception responsibilities.

When not at the front desk, you will provide full office support to Case Management, maintain tracking systems, schedule appointments, and assist clients, families, and service providers by phone or in person.

Qualifications

• Equivalent or graduation from high school.
• Three years of administrative/clerical experience in a work environment.
• Graduation from business school or other two-year post high school program and two years of administrative experience.
• Proficient in Microsoft 365 (Word, Outlook, Excel) and able to type 50 WPM.

Responsibilities

• Provide back-up reception coverage for the Napa office, greeting visitors and handling calls during breaks and absences.
• Serve as primary contact for Spanish-speaking clients arriving in person or calling.
• Provide full office support to Case Management when not at the front desk.

Skills

Typing 50 WPM

Bilingual English/Spanish

Education

High school diploma or equivalent

Business school / 2-year post secondary + 2 years admin experience

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

North Bay Regional Center in Napa seeks a detail-oriented Client Services Assistant to back up the Napa front desk, greet visitors, and manage calls during breaks and absences. The role emphasizes strong Spanish-English communication and front-desk reception responsibilities.

When not at the front desk, you will provide full office support to Case Management, maintain tracking systems, schedule appointments, and assist clients, families, and service providers by phone or in person.