Bilingual Front Desk Associate - Customer Service & Growth

Nationalvision1; Colton (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k retirement plan

Stock purchase program

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision in California is seeking a receptionist to join our store team. You will greet customers, answer calls, schedule appointments, and maintain a tidy front desk while following safety protocols.

Fluent in English and Spanish, you will handle multi-line phone calls, assist with insurance inquiries, and support daily operations. This role offers training, growth opportunities, and a benefits package to support you and your family.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.
• Education : High School Diploma or equivalent.

Responsibilities

• Ensure high quality customer service following safety protocols.
• Maintain smooth flow of customers through the store.
• Answer and route incoming calls per National Vision protocol.
• Process and understand managed care plans; obtain insurance information as needed.
• Provide customers with basic and accurate information.
• Schedule appointments, follow-up visits and classes.
• File patient records daily and pull files for next day’s appointments.
• Check order status and notify customers of delays.
• Keep reception area tidy with necessary materials.
• Receive and distribute daily mail/deliveries; maintain office supplies.
• Participate in mandatory communication meetings.

Skills

Bilingual EN/ES

Customer service

Phone handling

Organization

Multitasking

Education

High School Diploma or equivalent

Job description

National Vision in California is seeking a receptionist to join our store team. You will greet customers, answer calls, schedule appointments, and maintain a tidy front desk while following safety protocols.

Fluent in English and Spanish, you will handle multi-line phone calls, assist with insurance inquiries, and support daily operations. This role offers training, growth opportunities, and a benefits package to support you and your family.