Bilingual Front Desk Admin – Patient Services

Utah-Partners-For-Health; Midvale (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Utah Partners for Health (UPFH) is seeking a Front Desk Admin to greet patients, be the first point of contact, and help patients submit forms, navigate insurance, and manage payments in our multi-site clinic network.

The role supports the Medical team through accurate data entry, scheduling, and effective communication. Strong organization and bilingual English/Spanish abilities are valued; EMR experience is a plus. This is a full-time, on-site position at our Utah clinics.

Qualifications

• High School Diploma or equivalent required.
• Less than 1 year related experience recommended.
• Experience using EMR systems such as USIS, ECW and Help2 preferred.

Responsibilities

• Answer the telephone, schedule appointments, screen calls and assess urgency for medical attention.
• Perform patient registration, collect required paperwork, and charge and collect payments.
• Ensure appointment reminder calls are made the day before.
• Assist patients with questions concerning charges and insurance billing; explain sliding fee discounts and required documentation.
• Maintain patient account accuracy by updating personal and financial information and scanning records.
• Keep appointments on schedule by notifying providers of arrivals and delays.
• Collect mail and faxes for the Clinic Manager.
• Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
• Complete morning and nightly checklists.

Skills

Data entry

Billing processes

Clinic flow knowledge

Microsoft Word

Microsoft Excel

Microsoft Outlook

Customer service

Time management

Verbal and written communication

Spanish proficiency

Education

High School Diploma or equivalent

Tools

USIS

ECW

Help2

Job description

Utah Partners for Health (UPFH) is seeking a Front Desk Admin to greet patients, be the first point of contact, and help patients submit forms, navigate insurance, and manage payments in our multi-site clinic network.

The role supports the Medical team through accurate data entry, scheduling, and effective communication. Strong organization and bilingual English/Spanish abilities are valued; EMR experience is a plus. This is a full-time, on-site position at our Utah clinics.