Bilingual French Roadside Support Specialist (CSR)

Percepta; Mahwah (NJ); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Vacation / Holidays

Tuition Reimbursement

EAP

Job summary

Percepta in Mahwah, NJ is seeking a bilingual French Customer Service Representative to dispatch towing and roadside services, handle customer inquiries, and provide top-notch service. You will communicate product information to Volvo Car USA owners with empathy and professionalism.

The role requires a high school diploma and at least 1 year of customer service experience. It offers full-time hours, paid training, and a supportive team environment with benefits and opportunities for growth.

Qualifications

• Bilingual in French and English; must pass written and oral assessments in both languages.
• Minimum of one year of customer service call-handling experience.
• Ability to work in a fast-paced, dynamic team and remain optimistic when resolving challenges.

Responsibilities

• Dispatch towing and roadside services to owners and resolve customer complaints.
• Provide support through multiple channels (phone, email, chat, SMS) and explain products clearly.
• Document interactions in Volvo's proprietary software and escalate when needed.
• Communicate trends or concerns to the appropriate supervisor for action.

Skills

Bilingual French/English

Customer service experience

Communication skills

Education

High school diploma

Job description

Percepta in Mahwah, NJ is seeking a bilingual French Customer Service Representative to dispatch towing and roadside services, handle customer inquiries, and provide top-notch service. You will communicate product information to Volvo Car USA owners with empathy and professionalism.

The role requires a high school diploma and at least 1 year of customer service experience. It offers full-time hours, paid training, and a supportive team environment with benefits and opportunities for growth.