Tier 1 Frontline Support Pro — Onsite NJ

TeleTech Holdings, Inc.; Mahwah (NJ); On-site; USD 24,796 - 37,195; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Retirement Plan

FSA/HSA

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

EAP

Employee Discount Program

Percepta College

Perci Perks

Job summary

Percepta is hiring a Volvo Tier 1 Frontline Support Representative to be stationed onsite in Mahwah, New Jersey. You will deliver world-class customer service, coordinating towing and roadside assistance while addressing vehicle-related inquiries with professionalism.

The role requires a high school diploma (college degree a plus) and 1–3 years of call center experience. Training starts around August 10, 2026, with full-time hours and a robust benefits package.

Qualifications

• 1-3 years of call center/customer service experience preferred.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Excellent organizational and problem-solving abilities.
• Comfortable with multiple contact channels (phone, email, text).

Responsibilities

• Coordinate towing and roadside assistance for Volvo car owners.
• Provide high-quality customer support via calls, emails, SMS, and chats.
• Navigate systems to provide accurate and timely information.
• Document all customer interactions in the system.
• Assist customers with product-related inquiries using available resources.
• Take ownership of resolving issues within authority.
• Escalate complex issues to Tier 2 support when necessary.

Skills

Call center experience

Customer service

Decision-making

Communication

Typing speed

Education

High school diploma

College degree (plus)

Job description

Percepta is hiring a Volvo Tier 1 Frontline Support Representative to be stationed onsite in Mahwah, New Jersey. You will deliver world-class customer service, coordinating towing and roadside assistance while addressing vehicle-related inquiries with professionalism.

The role requires a high school diploma (college degree a plus) and 1–3 years of call center experience. Training starts around August 10, 2026, with full-time hours and a robust benefits package.