Bilingual Spanish CSR – Onsite Volvo Roadside Support

Percepta LLC; Mahwah (NJ); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Job summary

Percepta LLC is seeking a Bilingual Spanish Customer Support Representative in Mahwah, NJ, to provide exceptional customer service for Volvo Car USA. Key responsibilities include coordinating roadside assistance and addressing customer inquiries across multiple communication platforms.

This role requires bilingual proficiency, a high school diploma, and previous experience in customer service. The position offers a starting rate of $23 per hour and various employee benefits, including health insurance and a 401(k) plan.

Qualifications

• Must pass assessments in written and oral Spanish and English.
• A minimum of one year of previous customer service experience.
• Preferred experience in roadside dispatching or emergency response.

Responsibilities

• Coordinate towing and roadside assistance for Volvo car owners.
• Deliver high-quality customer support via various communication channels.
• Document all customer interactions accurately.
• Assist customers with inquiries and resolve issues effectively.
• Escalate complex issues when necessary.

Skills

Bilingual in Spanish and English

Customer service call handling

Strong communication skills

Problem-solving and troubleshooting

Organizational skills

Education

High School diploma

College degree (preferred)

Job description

Percepta LLC is seeking a Bilingual Spanish Customer Support Representative in Mahwah, NJ, to provide exceptional customer service for Volvo Car USA. Key responsibilities include coordinating roadside assistance and addressing customer inquiries across multiple communication platforms.

This role requires bilingual proficiency, a high school diploma, and previous experience in customer service. The position offers a starting rate of $23 per hour and various employee benefits, including health insurance and a 401(k) plan.