Bilingual French CX Escalations Specialist

Pandora; Glen Burnie (MD); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

401k plan with 6% employer match

Tuition reimbursement

Employee Jewelry discount program

Free breakfast and lunch

Gym membership nearby

Generous paid time off benefits

Job summary

Pandora is looking for a Customer Experience Escalations Representative in Glen Burnie, Maryland. This role involves managing escalated customer issues and requires exceptional communication skills in both English and Spanish. The ideal candidate will possess a minimum of two years in a customer service role, preferably within retail, along with proficiency in CRM systems.

Successful candidates will enjoy benefits such as comprehensive health insurance, a robust 401k plan, and generous paid time off. Salary range is $22.00 - $26.00 per hour.

Qualifications

• Minimum of 2 years in a customer service role, preferably in retail or luxury.
• Professional demeanor under high-pressure situations.
• Proficient French speaking and writing ability.

Responsibilities

• Handle escalated customer complaints efficiently.
• Provide empathetic communication addressing customer needs.
• Quickly learn product details to assist customers.

Skills

Customer service experience

Communication skills

Problem-solving

Technical proficiency

Education

Bachelor’s Degree or High School Diploma

Tools

CRM systems (Salesforce)

Microsoft Office

Job description

Pandora is looking for a Customer Experience Escalations Representative in Glen Burnie, Maryland. This role involves managing escalated customer issues and requires exceptional communication skills in both English and Spanish. The ideal candidate will possess a minimum of two years in a customer service role, preferably within retail, along with proficiency in CRM systems.

Successful candidates will enjoy benefits such as comprehensive health insurance, a robust 401k plan, and generous paid time off. Salary range is $22.00 - $26.00 per hour.