French Bilingual Auto CX Specialist

Percepta LLC; Dearborn (MI); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid vacation/sick time

Employee assistance program

Training and development (Percepta)

Job summary

Percepta LLC is seeking a French bilingual Customer Experience Specialist in a hybrid role in Michigan. The role focuses on delivering exceptional customer experiences, addressing sales and service inquiries, and resolving issues across multiple channels.

You will act as the primary liaison for customers and dealers, educating on products, coordinating with service teams, and ensuring timely follow-up. Strong communication and problem-solving skills are essential.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• Two years of experience in customer relations, contact center, hospitality, or PR/sales.
• Experience in luxury field or automotive industry is a plus.

Responsibilities

• Serve as single point of contact for sales, product knowledge, service issues, dealer info, and resolutions.
• Interact with customers via phone, email, and chat; provide product information and solutions.
• Build relationships by understanding needs, concerns, and preferences; ensure customer loyalty.
• Handle case management with timely follow-up and documentation.
• Meet goals set by management and contribute to marketing/sales projects.

Skills

French language

Customer service

Communication

Time management

Conflict resolution

MS Office

Education

High School Diploma

Associate or Bachelor preferred

Tools

CRM systems

MS Office

Job description

Percepta LLC is seeking a French bilingual Customer Experience Specialist in a hybrid role in Michigan. The role focuses on delivering exceptional customer experiences, addressing sales and service inquiries, and resolving issues across multiple channels.

You will act as the primary liaison for customers and dealers, educating on products, coordinating with service teams, and ensuring timely follow-up. Strong communication and problem-solving skills are essential.