Bilingual Flooring QA Tech

Real Floors, Inc.; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays

PTO

Health Insurance

401(k)

Job summary

Real Floors, Inc. is seeking a Quality Assurance Technician to inspect flooring installations in multifamily housing and student housing projects in the Raleigh area.

This field role requires driving a company vehicle and making minor repairs as needed, with travel across the assigned territory. You will document inspections, coordinate with subcontractors and vendors, and ensure installations meet quality standards.

Qualifications

• Valid driver's license and clean driving record are required for job duties.
• Bilingual English/Spanish is preferred but not required.
• Ability to inspect flooring installations and identify defects.
• Ability to lift 50-75 lbs when delivering materials.

Responsibilities

• Drives a company vehicle daily to multifamily jobsites to inspect flooring installations.
• Reports unacceptable results and follows up on incidents.
• Identifies installation defects and remedies minor issues.
• Logs all quality inspections and in-person customer calls.
• Meets with subcontracted installers to discuss installations issues.
• Authorized to approve floor prep on-site.
• Meets with vendor/manufacturer reps to address product recommendations and training.
• Meets with customers, including property managers.
• Measures rooms for new flooring and creates a materials list.
• Picks up and delivers material to jobsites/subcontractors as needed.
• Assists in warehouse operations.
• Performs other duties as assigned.

Skills

Valid driver's license

Bilingual English/Spanish

Flooring inspection

Material handling

Forklift experience

Tools

Company vehicle usage

Job description

JOB TYPE: Full Time | Monday-Friday | 8:30AM-5:30PM

TRAVEL REQUIREMENTS: More than 50% within the assigned territory

COMPANY OVERVIEW

Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We arethe leading wholesale flooring providers in the country --- we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.

JOB OVERVIEW

The Quality Assurance Technician (QA Tech) is primarily responsible for inspecting our flooring installations in apartments and in university/college-owned student housing. He/she is trained to make minor flooring installation repairs, as needed, and serves as the first line of defense to identify any potential flooring issues on our job sites. This is a field-based position and he/she will occasionally pick up and deliver material to job sites or to subcontracted installers, as needed. The person will have daily use of a company vehicle to drive to our customer locations. Therefore, he/she must have a valid driver license and clean driving record in order to drive throughout the assigned territory.

RESPONSIBILITIES

• Drives a company vehicle daily to multifamily jobsites to inspect flooring installations done by our subcontracted flooring installers.
• Reports unacceptable results and follows up on incidents to confirm resolution in a timely manner.
• Identifies installation defects through the flooring inspection and, if able, remedies minor issues using Company's tools.
• Logs all quality inspections and in-person customer calls.
• Meets with subcontracted flooring installers in the field and at the assigned branch location to discuss installations issues.
• Authorized to approve floor prep on-site.
• Meets with vendor and manufacturer reps to address product recommendations, concerns, questions, and problems. Stays abreast of new product and installation methods. Participates in on-site vendor training sessions.
• Meets with company customers, including property managers and maintenance personnel.
• Measures rooms for new flooring and creates a materials list.
• Picks up and delivers material to jobsites/subcontractors, if needed.
• Assists in the warehouse operations.
• Performs all other duties assigned by management.

QUALIFICATIONS

• A valid driver's license and a clean driving record are required to perform the essential job duties.
• Being fluent in both English & Spanish is preferred, although not required.
• Ability to perform floor covering repairs if the need arises. This ability can be taught through on-the-job training within 3 months of hire, and is required to perform the duties of the job on an on-going basis.
• Capable of lifting and carrying up to 50-75 lbs. when delivering materials as needed.
• Prior knowledge and experience in carpet and vinyl flooring materials and related supplies are a plus, although not mandatory.
• Forklift experience is not required but is a plus!

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to possess some dexterity in operating office equipment. The employee is occasionally required to sit for long periods of time; stand; walk; sit; bend; stoop; reach with hands and arms; and frequently walk around the office. The employee must occasionally lift and/or move 50-75 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, depth perception and the ability to adjust focus. The noise level in the work environment is usually moderate.

The employee must have the ability to travel extensively on a frequent basis by driving a personal vehicle, by commercial air travel, or by ride-share. The duties of this position will often require the employee to work in non-temperature controlled warehouse environments which may be dirty, dusty or otherwise uncomfortable.

AMAZINGBENEFITS

• Paid Holidays
• PTO - Paid Time Off
• FREE Life Insurance
• FREE AD&D Insurance
• FREE Disability Insurance
• Health Care Insurance - Company pays most of the cost!
• Dental & Vision Care Insurance options
• 401(K) Retirement Plan + GENEROUS company match
• Fitness Reimbursement
• Referral Bonus
• Financial Wellness Classes
• Employee Loan Program
• More!

Real Floors: We Live “Got-Your-Back-Ability” Every Day!

Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Our Company’s Most Valuable Resource is Our People

We believe in building partnerships with our customers. We pride ourselves on meeting commitments, solving problems, and staying plugged in to what’s happening on every job.

Be a part of our growing team of seasoned management, sales, service, estimation, and installation teams and experience first‑hand the Real Floors difference. If you don’t see a position listed above that fits your needs please fill out the application below and we will keep it on file in case something comes up.

GotYourBackAbility™ is a trademarked phrase used by Real Floors to represent our core values of teamwork, mutual respect, and unwavering support for our team, subcontractors, and clients.

A leader in the multifamily flooring industry since 1987, Real Floors has the experience and resources to expertly deliver flooring installation, replacement and repair across 30 major US markets. We strive to build long-term relationships with each client to not only serve each community and its residents but to reach our mutual objectives as partners. Real Floors and Arbor clients can visit our secure online portal 24 hours per day, 7 days per week to schedule installations and repairs, track unit history, create estimates, complete prorate statements, rate installers and more.