Bilingual FinTech Customer Support Specialist (Onsite)

Quantumepay; Anaheim (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401k match up to 4%

Biannual profit sharing

Growth opportunities

Job summary

Quantum ePay is hiring a Customer Service Representative I to support our merchants on-site in Anaheim Hills. No payments experience required; we provide training and tools to help you grow with a fintech company.

Responsibilities include resolving processing history issues, assisting with terminal and gateway problems, handling billing inquiries, and collaborating with Risk/Underwriting/Sales to optimize merchant experiences.

Qualifications

• 1+ year of customer service experience (call center, retail, banking, or similar).
• Excellent verbal, written, interpersonal, and relationship-building skills.
• Ability to troubleshoot and problem solve with patience and professionalism.
• Strongly self-motivated with a drive to succeed and grow quickly into senior responsibilities.
• Strong work ethic, self-discipline, and ability to manage multiple priorities in a fast-paced environment.
• PC literate with Microsoft Office Suite experience; CRM or ticketing system knowledge preferred.
• Bilingual skills (Spanish, Japanese, Vietnamese, or Mandarin preferred).

Responsibilities

• Research and resolve issues related to merchant processing history, transactions, and account activity.
• Assist merchants with terminal and gateway issues, ensuring timely resolution and minimal disruption to business operations.
• Respond to and resolve merchant billing and invoicing questions with accuracy and professionalism.
• Review and analyze merchant fee structures and pricing to identify discrepancies or opportunities for optimization.
• Deliver exceptional service by answering merchant questions and ensuring a positive customer experience.
• Collaborate with internal teams (Risk, Underwriting, Sales, etc.) to resolve merchant issues efficiently.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Communication

Problem solving

Bilingual (Spanish/Japanese/Vietnamese

Tools

CRM software

Ticketing system

Job description

Quantum ePay is hiring a Customer Service Representative I to support our merchants on-site in Anaheim Hills. No payments experience required; we provide training and tools to help you grow with a fintech company.

Responsibilities include resolving processing history issues, assisting with terminal and gateway problems, handling billing inquiries, and collaborating with Risk/Underwriting/Sales to optimize merchant experiences.