Bilingual Fintech Customer Support Specialist

Quantum Electronic Payments LLC; Anaheim (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, retirement planning

401k employer match up to 4%

Biannual profit sharing

Job summary

Quantum ePay in Anaheim Hills is seeking a Customer Service Representative I to support merchants, answer questions, and resolve issues. Training will be provided, with room to grow into senior roles as you learn fintech processes.

The role emphasizes strong customer service, problem solving, and teamwork with Risk/Underwriting/Sales. Competitive benefits and biannual profit-sharing are included.

Qualifications

• 1+ year of customer service experience (call center, retail, banking, or similar)
• Excellent verbal, written, interpersonal, and relationship-building skills
• Ability to troubleshoot and problem solve with patience and professionalism
• Strongly self-motivated with a drive to succeed and grow quickly into senior responsibilities
• Strong work ethic, self-discipline, and ability to manage multiple priorities in a fast-paced environment
• PC literate with Microsoft Office Suite experience; CRM or ticketing system knowledge preferred
• Bilingual skills (Spanish, Japanese, Vietnamese, or Mandarin preferred)

Responsibilities

• Research and resolve issues related to merchant processing history, transactions, and account activity
• Assist merchants with terminal and gateway issues, ensuring timely resolution and minimal disruption to business operations
• Respond to and resolve merchant billing and invoicing questions with accuracy and professionalism
• Review and analyze merchant fee structures and pricing to identify discrepancies or opportunities for optimization
• Deliver exceptional service by answering merchant questions and ensuring a positive customer experience
• Collaborate with internal teams (Risk, Underwriting, Sales, etc.) to resolve merchant issues efficiently
• Perform additional duties and special projects as assigned

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Relationship building

Troubleshooting

Multitasking

Bilingual

Tools

Microsoft Office Suite

CRM

Ticketing system

Job description

Quantum ePay in Anaheim Hills is seeking a Customer Service Representative I to support merchants, answer questions, and resolve issues. Training will be provided, with room to grow into senior roles as you learn fintech processes.

The role emphasizes strong customer service, problem solving, and teamwork with Risk/Underwriting/Sales. Competitive benefits and biannual profit-sharing are included.