Bilingual Customer Service Representative

Quantum ePay™; Anaheim (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401k match up to 4%

Biannual profit sharing

Growth opportunities

Job summary

Quantum ePay is hiring a Customer Service Representative I to support our merchants on-site in Anaheim Hills. No payments experience required; we provide training and tools to help you grow with a fintech company.

Responsibilities include resolving processing history issues, assisting with terminal and gateway problems, handling billing inquiries, and collaborating with Risk/Underwriting/Sales to optimize merchant experiences.

Qualifications

• 1+ year of customer service experience (call center, retail, banking, or similar).
• Excellent verbal, written, interpersonal, and relationship-building skills.
• Ability to troubleshoot and problem solve with patience and professionalism.
• Strongly self-motivated with a drive to succeed and grow quickly into senior responsibilities.
• Strong work ethic, self-discipline, and ability to manage multiple priorities in a fast-paced environment.
• PC literate with Microsoft Office Suite experience; CRM or ticketing system knowledge preferred.
• Bilingual skills (Spanish, Japanese, Vietnamese, or Mandarin preferred).

Responsibilities

• Research and resolve issues related to merchant processing history, transactions, and account activity.
• Assist merchants with terminal and gateway issues, ensuring timely resolution and minimal disruption to business operations.
• Respond to and resolve merchant billing and invoicing questions with accuracy and professionalism.
• Review and analyze merchant fee structures and pricing to identify discrepancies or opportunities for optimization.
• Deliver exceptional service by answering merchant questions and ensuring a positive customer experience.
• Collaborate with internal teams (Risk, Underwriting, Sales, etc.) to resolve merchant issues efficiently.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Communication

Problem solving

Bilingual (Spanish/Japanese/Vietnamese

Tools

CRM software

Ticketing system

Job description

Unlock your potential with Quantum ePay! We're a fast-growing financial technology provider helping business owners lower costs, increase revenue, and improve their quality of life. Our company is expanding quickly, and we're looking for motivated team members with great customer service skills who are eager to learn and grow.

As a Customer Service Representative I, you'll be on the front lines supporting our merchants, answering questions, and resolving issues. You don't need to have payments experience yet, we'll provide the training and tools you need to be successful. This is a great opportunity to start a career in fintech with plenty of room for growth as you gain experience.

Essential Duties And Responsibilities

• Research and resolve issues related to merchant processing history, transactions, and account activity
• Assist merchants with terminal and gateway issues, ensuring timely resolution and minimal disruption to business operations
• Respond to and resolve merchant billing and invoicing questions with accuracy and professionalism
• Review and analyze merchant fee structures and pricing to identify discrepancies or opportunities for optimization
• Deliver exceptional service by answering merchant questions and ensuring a positive customer experience
• Collaborate with internal teams (Risk, Underwriting, Sales, etc.) to resolve merchant issues efficiently
• Perform additional duties and special projects as assigned

Qualifications

• 1+ year of customer service experience (call center, retail, banking, or similar)
• Excellent verbal, written, interpersonal, and relationship-building skills
• Ability to troubleshoot and problem solve with patience and professionalism
• Strongly self-motivated with a drive to succeed and grow quickly into senior responsibilities
• Strong work ethic, self-discipline, and ability to manage multiple priorities in a fast-paced environment
• PC literate with Microsoft Office Suite experience; CRM or ticketing system knowledge preferred
• Bilingual skills (Spanish, Japanese, Vietnamese, or Mandarin preferred)

Salary

This role includes biannual profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and/or other benefits.

• Base hourly range: $17.00 - $22.00/hr
• Salary including biannual profit-sharing bonus and comprehensive benefits program range (annualized): $49,557 - 62,637

LOCATION

This role requires the employee to work onsite full-time at our Anaheim Hills location.

WHY WORK HERE?

• Awarded Top Workplace of Orange County by the OC Register!
• New state of the art, open-concept facility with stand-up desks, balance boards, stationary bikes and more!
• Work hard, play hard culture!
• Monthly Beer Socials and BBQs!
• Proven "promote from within" mentality!
• Benefit offerings:
  • Medical, dental, vision, acupuncture and chiropractic
  • 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%
  • Profit Sharing; paid on a biannual basis

Salary: $17.00 - $22.00 per hour