On-Site Merchant Services Support Specialist

Luqra; Newport Beach (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision benefits

401(k) with company match

Paid time off

Holiday pay

Growth opportunities

Collaborative, team-oriented culture

Job summary

Luqra is seeking a detail-oriented customer support representative to assist merchants with payment processing and account inquiries on-site in Newport Beach. After a 90-day Monday–Friday training period, you transition to a 4x10 schedule in a 24/7 environment.

You will handle inbound calls, email, chat, and tickets, document interactions, perform data entry, and assist with terminal software troubleshooting.

Qualifications

• 1+ years of customer service or support experience.
• Strong verbal and written communication skills; able to explain technical/financial concepts clearly.
• Proficiency with Microsoft Office and Outlook.
• Ability to quickly learn new systems, products, and processes.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Provide support to customers via inbound phone, email, chat, and ticketing systems.
• Respond to inquiries in a timely, accurate, and professional manner while meeting quality standards.
• Perform data entry and maintain accurate, up-to-date account records.
• Document interactions, troubleshooting steps, and resolutions using systems.
• Assist with technical troubleshooting of payment terminals/software.
• Communicate technical information in clear, customer-friendly language.
• Take ownership from initial contact through resolution with follow-ups.
• De-escalate challenging situations professionally.
• Meet response time, documentation, and quality benchmarks.
• Follow procedures and use sound judgment when handling requests.

Skills

Customer service

Communication

Tech literacy

Data entry

Problem solving

Tools

Microsoft Office

Outlook

Job description

Luqra is seeking a detail-oriented customer support representative to assist merchants with payment processing and account inquiries on-site in Newport Beach. After a 90-day Monday–Friday training period, you transition to a 4x10 schedule in a 24/7 environment.

You will handle inbound calls, email, chat, and tickets, document interactions, perform data entry, and assist with terminal software troubleshooting.