Growth-Focused Relationship Manager – Merchant Partners

Quantum ePay™; Anaheim (CA); In loco; USD 50.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Top Workplace award in Orange County

State-of-the-art facility

Monthly beer socials

401k employer match

Medical, dental, vision

Descrizione del lavoro

Quantum ePay® in Anaheim Hills seeks an experienced Relationship Manager to support and grow our ISO and Agent Partner Channel, serving as the primary contact for a portfolio across low, medium, high-risk, and specialty merchant verticals, helping partners maximize production, navigate complex risk scenarios, and deliver exceptional merchant experiences.

The ideal candidate combines relationship-building expertise with a strong understanding of payment processing, underwriting, risk management,

Competenze

• 3+ years of experience in merchant services, payments, fintech, or financial services.
• Experience supporting ISO, Agent, ISV, or referral partner channels.
• Strong understanding of payment processing, underwriting, risk management, chargebacks, and merchant onboarding.
• Exceptional relationship-building and account management skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal, written, and presentation communication skills.
• Proficiency with CRM platforms such as Salesforce, HubSpot, or similar.

Mansioni

• Partner Relationship Management: Serve as the primary relationship owner for assigned ISO and Agent partners.
• Portfolio Growth & Revenue Development: Drive incremental processing volume and revenue growth within assigned portfolios.
• Risk, Underwriting & Operations Support: Guide partners through underwriting requirements across all risk categories.
• Partner Enablement: Deliver ongoing training on products, programs, systems, and market opportunities.
• Escalations & Service Excellence: Own partner escalations from initiation through resolution.

Conoscenze

Relationship management

Partner channel experience

Analytical thinking

Communication skills

Problem solving

Presentation skills

Strumenti

Salesforce

HubSpot

CRM systems

Descrizione del lavoro

Quantum ePay® in Anaheim Hills seeks an experienced Relationship Manager to support and grow our ISO and Agent Partner Channel, serving as the primary contact for a portfolio across low, medium, high-risk, and specialty merchant verticals, helping partners maximize production, navigate complex risk scenarios, and deliver exceptional merchant experiences.

The ideal candidate combines relationship-building expertise with a strong understanding of payment processing, underwriting, risk management,