Customer Support Specialist – Fintech & Payments

EML; United States; Remote; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Paid time off

Flex days

Birthday leave

Volunteering days

Parental leave

Medical coverage

HSA

Dental coverage

Vision coverage

Disability insurance

Life insurance

Professional membership support

Zusammenfassung

EML Payments is seeking a Customer Service Representative in the United States to handle inbound/outbound inquiries, resolve issues, and ensure customer satisfaction across programs and cardholders. The role emphasizes effective communication, problem solving, and maintaining professional relationships.

The ideal candidate has at least a bachelor’s degree or 2 years of equivalent experience, strong MS Office skills, and the ability to work independently.

Qualifikationen

• Bachelor’s degree or 2 years of equivalent work experience.
• Proficiency with Microsoft Office (Teams, Word, Excel, PowerPoint) and EML tools (Atlas, Cardspot).
• Excellent communication skills in verbal and written form.
• Strong problem solving and decisive decision-making abilities.
• Diplomatic, patient and courteous in interactions.
• Knowledge of customer service procedures and solutions.
• Flexible with schedules and deadlines.
• Able to work independently with minimal supervision.
• Maintain confidentiality of information as appropriate.
• Detail-oriented and capable of handling interruptions.
• Open to change and continuous improvement.
• Support departmental goals and priorities.
• Desire to drive improvements in team and customer efficiency.

Aufgaben

• Answer a high volume of inbound calls and maintain rapid response as per SLAs.
• Make outbound calls to merchants, programs, or cardholders as needed.
• Professionally communicate in all formats, internally and externally.
• Identify solutions to defuse customer frustration and minimize escalations.
• Establish and maintain effective relationships with customers and team members.
• Maintain regular, punctual attendance and consistency.

Kenntnisse

Communication skills

Problem solving

Independent work

Confidentiality

Adaptability

Time management

Ausbildung

Bachelor’s degree or 2 years experience

Tools

MS Office Suite

Atlas

Cardspot

Jobbeschreibung

EML Payments is seeking a Customer Service Representative in the United States to handle inbound/outbound inquiries, resolve issues, and ensure customer satisfaction across programs and cardholders. The role emphasizes effective communication, problem solving, and maintaining professional relationships.

The ideal candidate has at least a bachelor’s degree or 2 years of equivalent experience, strong MS Office skills, and the ability to work independently.