Bilingual Financial Support Specialist (Remote)

My Secure Advantage; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote work

Job summary

My Secure Advantage (MSA) is a remote-only organization serving members across the United States. The Financial Success Coordinator will be the primary point of contact for members seeking financial coaching, handling inbound and outbound calls, emails, and other channels with a welcoming, accurate, and high-quality service standard.

The role requires excellent communication, active listening, and the ability to coordinate with coaches and internal teams to connect members with the right

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service or related role.
• Fluent in English and Spanish, written and verbal.

Responsibilities

• Handle a high volume of inbound and outbound member calls, professionally and efficiently.
• Respond to member emails, messages, and service requests.
• Welcome new members and explain available services.

Skills

Bilingual English/Spanish

Customer service

Active listening

Documentation

Education

High school diploma

Associate's or bachelor's degree

Tools

CRM

Scheduling software

Phone systems

Email systems

Job description

My Secure Advantage (MSA) is a remote-only organization serving members across the United States. The Financial Success Coordinator will be the primary point of contact for members seeking financial coaching, handling inbound and outbound calls, emails, and other channels with a welcoming, accurate, and high-quality service standard.

The role requires excellent communication, active listening, and the ability to coordinate with coaches and internal teams to connect members with the right