Full-Time Customer Service Representative (Urgently Hiring)

MCI; Killeen (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

MCI in Killeen, TX is hiring a Full-time Customer Service Representative to deliver exceptional support by phone, email, or chat. The role spans a shared on-site and remote call center, focusing on accurate records, timely responses, and friendly service that resolves issues on first contact.

If you enjoy helping customers, solving problems, and communicating clearly, you will fit well. Previous customer service is a plus but not required; bilingual skills and outbound sales experience are nice

Qualifications

• Must have excellent communication skills and a customer-first mindset.
• Ability to handle multiple inquiries and maintain accurate records.
• Familiarity with CRM software and standard operating procedures.
• Bachelor or advanced degree not required; solid HS diploma acceptable.
• Experience in call center or customer service is a plus but not mandatory.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Customer service

Communication

Multitasking

Problem solving

Active listening

Education

High school diploma or GED

Tools

CRM software

Job description

Position Overview

Killeen, TX – Full‑time Customer Service Representative. MCI is a tech‑enabled business services company delivering CX, BPO, and XaaS solutions across many industries. The role provides exceptional support via phone, email, or chat and is part of a shared on‑site and remote call center.

We seek motivated professionals who enjoy helping customers, solving problems, and creating positive experiences.

Key Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem‑solving and active listening abilities.
• Ability to multitask and work in a fast‑paced environment.
• Previous customer service experience is an advantage but not required.
• Previous outbound sales experience (nice to have).
• Call center sales experience (nice to have).
• Experience meeting sales quotas (nice to have).
• CRM software experience (nice to have).
• Upselling or cross‑selling experience (nice to have).
• Bilingual or multilingual skills (nice to have).

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results (does not apply in Canada).

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.