Bilingual Financial Services Rep: Loans, Tax & Collections

World Finance; San Benito (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

Life insurance

Long-term disability

Free mental health support

401(k) with company match

Paid holidays

Vacation time

Volunteer time

Career advancement opportunities

Job summary

World Finance is hiring a Financial Services Representative (Bilingual) in Texas to drive loan sales and manage collections while assisting customers with tax services and account needs. The role requires daily outbound calling, in-person meetings, and the ability to close loans in a fast-paced environment.

You will balance cash, process payments, and maintain compliant records. The position offers performance-based earnings, benefits, and opportunities for advancement within a growing branch

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Must be fluent in English and Spanish.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, tax services, and new business generation.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities.
• Prepare individual tax returns and assist customers with tax questions.
• Assist customers in person with loan applications, tax preparation, payments, and issue resolution.
• Process payments, account updates, and document activity in company systems.
• Maintain accurate records and balance cash; complete bank runs for deposits.
• Follow policies, procedures, and regulatory requirements; complete required training.

Skills

Sales

Customer service

Collections

Account management

High-volume calls

Bilingual English/Spanish

Job description

World Finance is hiring a Financial Services Representative (Bilingual) in Texas to drive loan sales and manage collections while assisting customers with tax services and account needs. The role requires daily outbound calling, in-person meetings, and the ability to close loans in a fast-paced environment.

You will balance cash, process payments, and maintain compliant records. The position offers performance-based earnings, benefits, and opportunities for advancement within a growing branch