Bilingual Family Support Specialist - Onsite, Full-Time

FAMILY SERVICE AGENCY OF SAN FRANCISCO; San Francisco (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Fully-Paid Medical and Dental Plans

Health Reimbursement Card

Paid Time Off (personal, vacation, and

sick time

403B with company match

Job summary

Felton Institute is seeking a Bilingual Family Support Specialist to manage a caseload of families in Early Care and Education programs. You will oversee eligibility, enrollment, immunization records, attendance, and compliance across multiple funding sources.

You will build strong relationships with families, provide individualized support, coordinate with partners, and promote family engagement and positive child development in a two-generation framework.

Qualifications

• Bilingual and bicultural proficiency in Spanish/English or Cantonese/English is required.
• 2–3 years of related experience in social services eligibility determination and data entry.

Responsibilities

• Maintain accurate, complete, and confidential family records and documentation.
• Manage enrollment, eligibility and recertification processes for subsidized childcare and funding programs.
• Monitor attendance, immunization records, and program compliance; coordinate family follow-up.
• Prepare and submit required reports and ensure data quality across systems.
• Build strong, trusting relationships with families and provide individualized support and referrals.

Skills

Bilingual Spanish/English

Strong communication

Data entry

MS Word/Excel

Job description

Felton Institute is seeking a Bilingual Family Support Specialist to manage a caseload of families in Early Care and Education programs. You will oversee eligibility, enrollment, immunization records, attendance, and compliance across multiple funding sources.

You will build strong relationships with families, provide individualized support, coordinate with partners, and promote family engagement and positive child development in a two-generation framework.