Bilingual Family Support Specialist

Georgia Behavior Associates; Sandy Springs (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Georgia Behavior Associates is seeking a compassionate Family Coordinator to serve as the primary contact for families throughout onboarding and service delivery. You will build trust with parents, communicate case progress, and guide families through documentation and onboarding processes.

The role requires excellent communication, organization, and the ability to manage multiple families and cases while collaborating with intake, clinical, staffing, credentialing, billing, and case management

Qualifications

• Strong verbal and written communication skills.
• Warm, patient, and professional communication style.
• Excellent organization and follow-through.
• Ability to manage multiple families, cases, and priorities at the same time.
• Strong problem-solving skills and the ability to take initiative.
• Comfortable communicating with families who may be frustrated, overwhelmed, or navigating challenges related to their child's care.
• Ability to collaborate effectively with multiple departments and team members.
• Detail-oriented and comfortable documenting communication and tracking case progress.
• Ability to maintain professionalism and confidentiality when handling sensitive information.
• Experience in ABA, behavioral health, healthcare, customer service, case coordination, or family services is preferred.
• Familiarity with ABA services and insurance-funded care is a plus.

Responsibilities

• Serve as a primary point of contact for families throughout the onboarding and service process.
• Build strong, trusting relationships with parents and caregivers.
• Regularly communicate with families regarding their case status, next steps, scheduling, and other important updates.
• Guide new families through the onboarding process and help ensure all required information and documentation are completed.
• Coordinate closely with Intake, Clinical, Staffing, Credentialing, Billing, and Case Management teams to help move cases forward.
• Follow up on outstanding items that may delay the start or continuation of services.
• Help match family needs with available clinical and staffing resources.
• Respond to family questions, concerns, and requests in a timely and professional manner.
• Escalate clinical, staffing, billing, or service-related concerns to the appropriate team when necessary.
• Proactively check in with families to identify concerns before they become larger issues.
• Support families during staffing changes, transitions, or other changes to their services.
• Maintain accurate and detailed documentation of family communication and case updates.
• Track assigned cases and follow up consistently to ensure next steps are completed.
• Collaborate with internal departments to improve the overall family experience.
• Identify recurring family concerns or barriers and communicate trends to leadership.
• Help ensure every family receives consistent, respectful, and high-quality communication from BK Behavior.

Job description

Georgia Behavior Associates is seeking a compassionate Family Coordinator to serve as the primary contact for families throughout onboarding and service delivery. You will build trust with parents, communicate case progress, and guide families through documentation and onboarding processes.

The role requires excellent communication, organization, and the ability to manage multiple families and cases while collaborating with intake, clinical, staffing, credentialing, billing, and case management