Bilingual Family Success Coordinator

Georgiabehavior; Sandy Springs (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Georgia Behavior Associates is seeking a compassionate Family Coordinator to be a key contact for families we serve. You will help families navigate onboarding, stay engaged with internal teams, and address questions to ensure families feel supported and heard.

The role requires strong communication, organization, and a proactive approach to coordinating with Intake, Clinical, Staffing, Credentialing, Billing, and Case Management teams. This is a fast-paced, people-focused position.

Qualifications

• Excellent verbal and written communication.
• Strong organization and follow-through.
• Ability to manage multiple families, cases, and priorities.
• Comfortable collaborating across departments and teams.
• Experience in ABA, behavioral health, healthcare, customer service, case coordination, or family services is preferred.

Responsibilities

• Serve as a primary point of contact for families throughout onboarding and service process.
• Build strong, trusting relationships with parents and caregivers.
• Regularly communicate with families regarding case status, next steps, scheduling, and updates.
• Guide new families through onboarding and ensure required information is completed.
• Coordinate with Intake, Clinical, Staffing, Credentialing, Billing, and Case Management to move cases forward.
• Follow up on outstanding items that may delay start or continuation of services.
• Help match family needs with available clinical and staffing resources.
• Respond to family questions, concerns, and requests promptly and professionally.
• Escalate clinical, staffing, billing, or service concerns to the appropriate team when needed.
• Proactively check in with families to identify concerns early.
• Support families during staffing changes or transitions.
• Maintain accurate and detailed documentation of family communication and case updates.
• Track assigned cases and follow up to ensure next steps are completed.
• Collaborate with internal departments to improve overall family experience.
• Identify recurring concerns and communicate trends to leadership.
• Ensure every family receives consistent, respectful, high-quality communication.

Skills

Communication

Organizational skills

Multitasking

Customer service

Problem solving

Confidentiality

Job description

Georgia Behavior Associates is seeking a compassionate Family Coordinator to be a key contact for families we serve. You will help families navigate onboarding, stay engaged with internal teams, and address questions to ensure families feel supported and heard.

The role requires strong communication, organization, and a proactive approach to coordinating with Intake, Clinical, Staffing, Credentialing, Billing, and Case Management teams. This is a fast-paced, people-focused position.